Healthcare API Solutions Consultant

Job Summary:

The Healthcare Solutions Consultant is responsible for advising partners on utilization, optimization and support of TruBridge Encoder Essentials APIs and Web Services. They have a thorough understanding of the healthcare industry and its policies, regulations, and trends. The Healthcare Solutions Consultant will evaluate partner applications of TruBridge Encoder Essentials to identify areas of improvement. Develop and implement strategies to improve efficiency. Provide training and guidance to partners on best practices and policies to ensure adoption and utilization of our products and services through the successful implementation and deployment of our solution and documenting the technology integrations or migrations steps. The Healthcare Solutions Consultant is responsible for defining the system solutions based on the customer’s needs, costs and required integration with existing or new applications, systems or platforms. This role provides both business and technical expertise to support the analysis, implementation, and maintenance of interface deliverables for TruBridge.

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job related duties as required. Goals and objectives are subject to change.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

· Research, identify, select and test technology products required for our solution implementation and delivery.

· Understands the business needs of the prospect/customer

· Prepares and presents materials to support the sales and training process

· Demonstrates the features and function of the TruBridge Encoder Essentials solution

· Articulates the value proposition

· Ability to pivot and answer questions thoroughly

· Create and manages implementation project plans

· Collaborates with content, training and engineering teams

· Answer customer and partner support calls and emails

· Escalate issues that are unable to be resolved

· Strong organizational, multi-tasking, and time-management skills.

· Must be detail oriented and able to follow through on issues to resolution.

· Must be able to act both independently and as a team member.

· Demonstrates expertise in a specific application and/or interface.

· Keeps abreast of new software updates and maintains accurate implementation documentation.

· Enhances client training and consulting activities by consistently applying business and industry knowledge and concepts.

· Provides timely follow-up with clients after training and interface implementation sessions (e.g. answer questions, respond to requests for information, etc.).

· Augments client training activities by educating and/or demonstrating the impact TruBridge Encoder Essentials’ software solution will have on workflow.

· Monitors expect / follow-up dates for assigned implementation orders and situations; and alerts management of timeline changes.

Minimum Requirements:

Education/Experience/Certification Requirements

· Demonstrated experience implementing API and HL7 technology

· Project management

· Technical consulting

· Strong organizational, multi-tasking, and time-management skills.

· Must be detail oriented and able to follow through on issues to resolution.

· Bachelor’s degree (or equivalent experience) in Healthcare Administration, Public Health, Business Administration or related field

· 4-7+ years of consulting experience

· Experience with MS Office software - Excel, Word, etc

· Excellent communication (written and oral) and interpersonal skills.