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Application Support Analyst - EFT and/or ATM/debit card experience desired - 100% Remote

Remote: 
Full Remote
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

Minimum 18 months experience in applications analysis, Experience with software implementation, Experience with Excel.

Key responsabilities:

  • Analyzes customer's products/processes and provides mapping
  • Oversees system set-up and installation process
Conexess Group logo
Conexess Group Information Technology & Services SME https://www.conexess.com/
51 - 200 Employees
About Conexess Group
Conexess Group is a staffing and consulting solutions provider that combines the technology you need with relationships you can trust. We understand that one size never fits all, which is why we work with our clients to develop specialized solutions that fit their organizations, coupled with responsive service that ensures we get the job done right. By getting to know our clients on a deeply personal level, we unlock the potential of our elite technical knowledge and talent network, granting access to game-changing consultants and concierge-level service. And our 80 years of combined experience enables us to attract only the best specialized talent, whom we always treat with the utmost respect and professionalism. In fact, many of our consultants have come to view Conexess as a career counselor, providing constant updates on the latest opportunities. Our culture and values reflect our innovative approach toward attracting and retaining the most talented experts and producing consistent results for our Fortune 500 and mid-cap clients. Known for our technological leadership and entrepreneurial passion, our firm has been delivering value to our clients by providing solutions to their most complex challenges. Whether you’re in need of specialized talent or a boost to your career, we look forward to working with you. Specialties: IT Staff Augmentation | ERP Consulting Solutions | Accounting & Finance Recruitment
See more Conexess Group offers

Job description

Application Support Analyst - EFT and/or ATM/debit card experience desired - 100% Remote

United States - 100% Remote

Description & Requirements:
Our client delivers technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Their best-in-class products are just the start as they lay the groundwork for the future of digital banking and payments. We hope you’ll join us. They can’t do it without you.

This role can be worked either onsite in any location or remote, working hours would be flexibly 8-5 CST.

What you’ll be responsible for:

  • Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.
  • Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
  • Oversees/performs system set-up for customer(i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
  • Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
  • Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
  • Maintains effective communication with customer throughout entire project/case.
  • Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
  • Prepares training materials and documentation for customers and internal users.
  • May perform other job duties as assigned.
What you’ll need to have:
  • Minimum of 18 months experience in applications analysis, software implementation or related field.
  • Excel is experience required.
  • Not eligible for visa sponsorship
What it would be nice to have
  • EFT and/or ATM/debit card experience
#LI-KF1
#LI-REMOTE

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Applied MathematicsProgram ImplementationCredit/Debit Card Processing

Other Skills

  • Microsoft Excel
  • Training And Development
  • Communication
  • Problem Solving
Are you interested?

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