Sales and Operations Manager (Payments Processing) | Ruby Labs

About us

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

About the role

We're looking for a partnership-driven professional to help us expand and maintain our payment processing capabilities across our rapidly growing portfolio. You'll be responsible for both building new relationships with payment service providers and managing day-to-day operations with existing partners. If you're excited about navigating the payment industry landscape, building strategic relationships, optimizing existing partnerships, and ensuring smooth payment operations – we want to talk to you!

Key Responsibilities

• Source and secure new payment processing partnerships to support our global expansion

• Lead merchant account opening processes from initial contact to approval

• Gather and prepare documentation for underwriting and KYC processes

• Maintain relationships with existing payment providers and account managers

• Negotiate processing fees and commercial terms

• Research market opportunities for payment method expansion

• Prepare partnership proposals and business cases

• Keep stakeholders updated on partnership status and opportunities

• Manage documentation and compliance requirements for merchant accounts

• Maintain and update lead pipeline in Hubspot CRM 

• Monitor and respond to processor dashboard alerts and notifications

• Coordinate alerts, and RDR (Rapid Dispute Resolution) enablement and management

• Handle activation and configuration of additional processing solutions

Qualifications

• 2+ years of experience in business development, partnerships, or similar role

• Strong communication and relationship-building skills

• Experience in commercial negotiations

• Experience working with CRM systems (Hubspot preferred) 

• Ability to manage multiple partnership opportunities simultaneously

• Strong project management and organization skills

• Experience preparing and presenting business proposals

• Attention to detail in documentation and compliance matters

• Proactive problem-solving approach

• Excellent stakeholder management skills

• Experience with payment processor dashboards and operational tools

Nice to have

• Experience in digital payments or fintech industry

• Understanding of payment processing landscape

• Knowledge of payment service providers (Stripe, PayPal, etc.)

• Background in high-risk merchant account acquisition

• Understanding of payment orchestration platforms

• Experience with subscription-based business models

• Experience with payment compliance requirements

Location

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Benefits

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. 🏡⏰

• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. 🌴💼

• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. 🎉🌟

• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. 💻🚀

• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1dHF4ctKlez75whdn-ybUwP5d5Wr0BdwVrorrm_fM40Q/preview 📈💼

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

Interview Process

After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

• Recruiter Screening (40 minutes)

• Technical Interview (90 minutes)

• Final Interview (60 minutes)

Life at Ruby Labs

At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

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