Integrated Support Intern

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are looking for you to join Roche and our Services & Solutions Center in Budapest. 

Roche is a stable and innovative biotechnological company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. This is the reason why we are continuously expanding, looking for new talents.

We are looking for a pro-active and customer-oriented Service Specialist Intern in our Global Integrated Support Team who understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. By fulfilling this role you will be responsible for supporting the daily work of the Integrated Support Team by:

• Providing timely support, guidance and high level of customer service to internal customers regarding incoming queries about the ERP system in order to ensure timely resolution and customer satisfaction

• Acting as the entry level and first point of contact for the end users and providing end to end support to them in alignment with the global framework

• Staying curious, open-minded and always willing to learn more

• Ensuring business continuity by providing end user support in written and verbal format (ticketing, hotline and chat)

What you can bring to our team:

• Ongoing university studies in Hungarian University

• Available for 20-30 hours per week  

• You have an excellent command of English and outstanding communication skills

• You have a customer oriented mind-set and you are creative, enthusiastic, pro-active and open to taking over new tasks

• You are willing to learn and develop and you are open for further career opportunities within Roche

• It is an advantage if you have experience in a shared service environment, preferably customer service area

• You are organized, detail-oriented, self-motivated, with the ability to easily transition between multiple tasks and problem solve thoughtfully

• You are a strong team player with ability to work in a virtual team environment

Why you should join us:

• Flexible working hours according to your studies

• Remote-working option

• Wide range of training & learning opportunities

• Great, people-focused company culture

• Young, diverse and dynamic environment

• Social events & team-building opportunities

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.