Renewal Account Manager - Renewal Sales

Title:  Renewal Account Manager

Who We Are:

Ivanti's platform makes it possible for employees to stay productive, secure and engaged wherever they are. That starts with us. With headquarters in Utah, offices in London and Paris and nearly 3,200 employees in 25 countries around the world, we are the Everywhere Workplace – it's a great time to work for Ivanti!

We anticipate our customers’ needs, we are highly responsive, and we deliver innovative solutions that exceed their expectations. Our mission is to be a global technology leader enabling organizations to thrive in the Everywhere Workplace – automating the tasks that discover, manage, secure and service all of their IT assets.

Our Culture - Inspire, Innovate & Grow:

Our mission is to be a global technology leader, enabling organizations and our people to thrive in the Everywhere Workplace. A core value at Ivanti is maintaining an environment where all perspectives are heard, respected and valued. We foster a culture where we can all grow, learn, add value and thrive – while achieving new levels of performance together. Ivanti is the right size. We are large enough to be stable and strong, but small enough so your work and opinion actually matter. Our continued success begins with you!

Position Summary: 

The Renewal Account Manager (RAM) is responsible for renewing a portfolio of maintenance, subscription and SaaS renewals for an assigned territory.  The RAM works directly with Ivanti sales teams, resellers and customers. The individual must be a self-starter, pro-active and have excellent verbal and written communication skills. This position will report to the Manager, Renewal Sales for the assigned region.

RESPONSIBILITIES/DUTIES:

• Manage quarterly and annual renewal portfolio for a diverse set of accounts for all spend ranges for assigned territory
• Maximize renewal value, ensure on-time renewals and mitigate cancellations
• Build and send quotes to resellers/customers at least 90 days in advance
• Track all quotes, phone calls and emails in Salesforce.com
• Handle common customer objections and negotiate renewal contracts independently using valued based objection handling skills as required
• Collaborate with cross-functional teams such as order management, finance, legal and AR
• Provide accurate weekly/monthly/quarterly forecast of renewals pipeline
• Maintain a high on-time renewal rate and minimize backlog of late renewals
• Uncover leads, cross-sell and upsell sales opportunities using basic value-based selling techniques
• Develop strong customer and partner relationships and ensure customer expectations are met
• Ability to articulate and uphold all policies and best practices with customers and partners

QUALIFICATIONS:

Required Skills and Experience:

• Minimum two years renewals sales experience with a software company
• Proven time management skills in a dynamic sales environment 
• Demonstrated ability to effectively communicate (verbal and written) with customers at all levels of organization
• Strong organizational skills with ability to handle various tasks; attention to detail
• Must be able to work well with others as part of a broader team cross-functionally

Education/Licensing/Certification:

·        4 year degree in Business or equivalent experience

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