Sales & Marketing Operations Specialist

WE’RE RECRUITING!

As one of the UK’s fastest growing MSPs, we’re on the lookout for a Sales & Marketing Operations Specialist. 

Location: Home-based

Salary: Competitive base + benefits

Job Type: Permanent 

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

Modernise to maximise

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!

www.nasstar.com

About the Role

We are seeking a highly motivated and detail-oriented Sales & Marketing Operations Specialist to join our dynamic team. This role is pivotal in supporting the sales and marketing teams to drive efficiency and effectiveness throughout the sales process.

Reporting to the Sales Operations Manager, you will be responsible for the management & analysis of our CRM sales data, sales reporting requirements, marketing campaign journey and customer communications through Microsoft Dynamics, maximising the efficiency.

You will be a highly motivated, organised and conscientious individual with excellent attention to detail, and strong data management experience. The role demands a proactive attitude, requiring you to make best practice recommendations, challenge logic and implement change with positive and tangible business outcomes.

Finally, you will demonstrate the ability to work with various teams including senior stakeholders, vendors, and suppliers to successfully implement strategies.

Responsibilities:

Responsible for Sales Data Management & Insights including: 

• Oversee the daily management of Microsoft Dynamics CRM data, ensuring accuracy, integrity & meets regulatory requirements.
• Generate accurate and timely sales reports on a weekly, monthly, and quarterly basis.
• Conduct regular data audits to identify and rectify any discrepancies or inconsistencies. 
• Analyse sales data to identify trends, forecast future performance, and support strategic planning. 
• Forward-thinking development – finding improvements and organising change implementation with Data Engineering Team. 
• Identifying ways to improve usage of the CRM through automating basic everyday tasks.

Responsible for Dynamics CRM Marketing including: 

• Creating marketing data segments to fulfil campaign specifications. Importing/exporting of data including from 3rd parties and owning the data journey whilst liaising with internal stakeholders to understand requirements. 
• Creating and delivering intelligent customer journeys, ensuring the data is accurate and consistently implementing best practices to obtain the highest levels of engagement. 
• Providing metrics & reporting to the relevant teams on email/campaign performance and suggesting any optimisation steps where necessary. 
• General maintenance of marketing data (dupe records, unsubscribes, prime contacts, lead journey/management/stagnant data).

What we are looking for:

• Experience with Microsoft Dynamics CRM including the marketing function.
• Microsoft Excel - Advanced.
• Exceptional Attention to detail. 
• Experience and ability to work to tight deadlines and ad-hoc projects. 
• Proactive approach and ability to serve as a Microsoft Dynamics specialist for the business, suggesting improvements. 
• Ability to work with large data sets. 
• An organise, structured, motivated approach to work. 
• Good communication skills.

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days’ holiday (excluding bank holidays)
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

Equal Opportunities:

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

We welcome applications even if you don't think you match 100% of the role selection criteria.

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.