At Arbor, we’re on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
We are looking for an enthusiastic and highly organised Account Manager to join our Account Management team and help us develop trusted relationships with customer stakeholders through strategic account review meetings with key accounts. The remit and focus of the role is to serve as the first point of contact for customer account management queries and lead on the management and delivery of Account Management review meetings. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a customer focused and collaborative person, this is the role for you.
Serve as the first point of contact for customer account management queries
Work closely with the Head of Customer Sales and wider Partnerships Division, to serve the needs of the customer base as appropriate
Manage the Account Management inbox, handling queries and low to high level risk and escalating questions/concerns as appropriate
Lead on the management and delivery of Account Management review meetings
Develop trusted relationships with customer stakeholders through strategic account review meetings with key accounts
Keep churn within target
Support the business in generating well qualified leads for customers who are ready to upgrade to our latest software
Experience in a sales development OR sales administrative role
Ability to work well within a close team environment
Evidence of good planning and organisational skills
Great customer service skills
Ability to work across teams and engage multiple stakeholders
Able to work independently with strong time management skills
Ability to perform in a fast moving, dynamic environment
Experience in education / edtech market would be a bonus
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
Life Assurance paid out at 3x annual salary
Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
Private Dental Insurance with Bupa
Salary sacrifice Pension provided by Scottish Widows
Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
Access to services such as Calm and Bippit (financial wellbeing coaching)
All of our roles champion flexible working and we are happy to discuss what this means to you
Social committees that plan team, office and company wide events to bring people together and celebrate success
Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
Volunteer with a charity of your choice for a day each year
Dog friendly offices!
Phone screen
Final Stage Interview
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Please note: We are unable to provide visa sponsorship at this time.
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