Overview
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic, international and diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
Position Description
We are currently searching for a Field Service Specialist to join our Service Solutions Team. The position will cover install, maintain, troubleshoot, repair and support instruments at all levels for HW and/or SW. The FSE will be responsible for maintain and develop positive relationships with customers, actively promote and sell Field Service products, assist in meeting/ exceeding sales targets and related KPI's to maintaining high customer satisfaction, while providing prompt, professional and accurate advisory and support service to customers on all QIAGEN products.
Key Responsibilities
- Install, maintain, troubleshoot, repair and support instruments at all levels for HW and/or SW.
- Maintain and develop positive relationships with customers and references.
- Assist in meeting / exceeding sales targets and related KPI's in relation to maintaining high customer satisfaction.
- Actively promote and sell Field Service products.
- Utilize relevant databases to input and provide information that will increase effectiveness.
- Positively represent QIAGEN to the customer.
- Promote QIAGEN or partner driven customer satisfaction surveys.
Position Requirements
- Graduated in Electronic Engineering or related careers: Automation Engineer, Mechatronics Engineer or Biomedical Engineer.
- Minimum 2 years of professional experience in the area is required.
- Technical and/or scientific and/or electronic experience, preferably experience in HW automation, service repair and maintenance to automated equipment.
- Service and support experience within the after sales service business.
- Valid driver's License, and availablility to travel extensively both nationally and internationally.
- Advanced written and verbal communication skills in the local language and the English language.
- Available to work shifts during the day, night and/or weekend (special on Saturdays).
- Ability to lift 50 lbs or 25 kg.
What We Offer
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
