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Technical Support (English C1)

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Spain

Offer summary

Qualifications:

Advanced knowledge of Linux and Windows, Proficient in Bash, PowerShell, and Python, Minimum 4 years of relevant technical support experience, Experience with Control-M and MongoDB management.

Key responsabilities:

  • Perform MongoDB administration and backups
  • Manage incidents and conduct system testing
Grupo Digital logo
Grupo Digital SME http://www.grupodigital.eu/en/
201 - 500 Employees
About Grupo Digital
GRUPO DIGITAL is a global technology company providing services and solutions. We have been in this business since 1996 (Madrid, Barcelona, Bilbao and Valencia). Our business areas are: • Digital Transformation: We accompany you in the process of understanding new emerging technologies, as well as new patterns of human behavior, both the needs of customers and employees. We provide a global vision integrating our 3 main areas of action: focus on the client, focus on the employee and the organization, and focus on technology. • Managed Services: We provide specialized IT resources and talent, for the own IT areas within the companies as well as for the the companies who provide these services. A deep understanding of the market together with a great network of IT professionals enable us to deliver a premium service that outperforms the market when it comes to finding, selecting, hiring and placing the resources on time. 500 professionals already work on projects of all kinds, especially for companies in the technology sector • Training and Learning 4.0 We understand learning as a fundamental tool to respond quickly to business needs in an increasingly changing and demanding environment. We formulate global and innovative strategies, seeking "ubiquitous learning" • Technological solutions: We analyze business needs, and we provide the best technological solution for your company choosing among a wide range of solutions, offered by our business partners in the following fields: o Cybersecurity o Big Data o IoT o Telecommunications Networks We accompany our clients in their digital transformation processes, offering them our experience and knowledge and supporting them throughout the life cycle of the projects. We help develop professionals in new technologies by giving them the opportunity to participate in leading projects At Grupo Digital we have a deep knowledge of the market backed by a philosophy of transparency, professionalism and trust.
See more Grupo Digital offers

Job description

Description

At Grupo Digital, we are looking for a Technical Support profile

Job Summary

We are seeking a skilled Technical Support Professional.

Generalist to join our Santander AT SCIB team.

The ideal candidate will play a key role in the maintenance and monitoring of systems, troubleshooting technical issues, and ensuring the optimal functionality of various environments.

This role demands a deep understanding of system architecture, user requirements, and technical processes.

Key Responsibilities

MongoDB Administration: Design and execute queries, perform backups, and manage collections.

Process Orchestration: Update and manage daily processes using Control-M, including understanding and maintaining the job mesh.System Maintenance: Provide OS-level, server-level, and application-level support.

Incident Management: Handle low-level incidents, analyze application logs, and relaunch processes in Control-M.

Testing & Integration: Conduct system tests, deployments, and software maintenance across all environments (testing, homologation, production).

Client Support: Assist teams such as Quants and homologation teams with technical issues and enhancements.

Collaboration: Partner effectively with technology teams and stakeholders to ensure smooth operations.

On-call Shifts: Participate in occasional guard duties and shift changes.

Minimum Requirements

Qualifications and Skills

Technical Skills

Operating Systems: Advanced knowledge of Linux and Windows.

Scripting: Proficient in Bash, PowerShell, and Python.

Control-M: Advanced expertise, including Job as Code.

Continuous Integration Tools: Experience with GitHub, Jenkins, and UrbanCode.

Database Management: Intermediate-level MongoDB.

Integration Tools: Tibco Business Work 5 (User Level).

Agile Methodology: Experience working in agile environments.

Experience Required

Minimum 4 years of relevant technical support experience

Soft Skills

Strong problem-solving abilities and analytical mindset.

High attention to detail and capacity to handle complex environments.

Excellent communication and collaboration skills.

Language Proficiency

English: Advanced (Minimum B1 level required).

What We Offer

Competitive Compensation Based On Experience.

Opportunity to work with cutting-edge technologies in a global team.

100% remote work within Spain.

Location: Remote (Spain-Based)

Department: Santander AT SCIB - Technical Analyst Support

Contract Type: Full-Time, Immediate Availability

Work Schedule

Standard hours: 9:00 AM - 6:00 PM

Summer hours: 8:00 AM - 3:00 PMe

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

LinuxControl-M (Batch Scheduling Software)MongoDBBash (Scripting Language)Windows PowerShellTIBCO BusinessworksPython (Programming Language)JenkinsAgile MethodologyGithub

Other Skills

  • Microsoft Windows
  • Problem Solving
  • Collaboration
  • Communication
  • Analytical Thinking
  • Detail Oriented
Are you interested?

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