Operations Implementation Partner

About the role
As the Operations Implementation Partner your collaboration skills are important to ensure optimal efficiency within New Business Initiatives. You will support the successful onboarding and operational integration of newly partnered offices with MyEyeDr. This role is responsible for managing all aspects of office setup, system integration, and training, ensuring that newly partnered offices are fully operational while guiding new associates through onboarding. You will support multiple activities simultaneously and be a part of the implementation of scalable SOPs and operational procedures. Though this role does not have direct reports, you will be expected to support change through influence and build strong collaborative relationships with cross-functional partners to execute on a unified outcome. This role will report to the Director, Internal Operations.

This is a hybrid remote role, offering a flexible work arrangement out of either our Raleigh, NC or Vienna, VA offices.

You Will

• Develop detailed project plans, timelines, and checklists to ensure timely and efficient execution of office onboarding tasks.
• Collaborate with Integration Planning Manager and cross functional partners to create each integration strategy including but not limited to system conversion, patient record management, people planning and system training.
• Oversee and partner with IT and on-site vendors to ensure the setup of office infrastructure, including workstations, phone systems, internet connectivity, and execute system testing as directed by IT.
• Partner cross-functionally to create on-site training plans, focused on both doctor and non-doctor roles to ensure seamless training experience on systems inclusive of Acuity Logic, Encompass, ABB and Secret Server.
• Leads system training facilitation onsite covering all non-doctor roles and job functions and partners cross functionally for training of doctor roles.
• Evaluate the effectiveness of onboarding processes in partnership with key stakeholders and identify opportunities for improvement.
• Develop and implement best practices for future office integrations to streamline the overall integration process; identify key areas to enhance the experience for our integrating associates.
• Perform additional duties assigned to support and evolving and dynamic organization.

About You

• Bachelor’s degree in business administration, operations management, or other related field preferred or equivalent work experience required.
• PMP or other relevant project management certifications preferred but not required.
• Minimum 3 years’ experience in project management, operations, or office integration roles, preferably within a rapidly growing organization.
• Experience managing cross-functional projects with multiple stakeholders and departments.
• Strong understanding of office infrastructure (IT, facilities) and business systems (Acuity Logic and Eyefinity EHR preferred).
• Ability to build relationships and influence others without direct authority.
• Excellent organizational, communication, and problem-solving skills.
• Strong time management skills with the ability to work under tight deadlines and manage multiple projects simultaneously.
• Demonstrated ability to work independently while also thriving in a collaborative, team-oriented environment.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.