System Engineer (Microsoft systems)

We are seeking an experienced System Engineer with expertise in Microsoft Systems to join our dynamic team. The role involves end-to-end responsibility for both development and maintenance of digital solutions in the transportation, logistics, and supply chain industry. You will be addressing critical system issues, diagnosing root causes by reading code, querying databases, and collaborating across teams to develop effective, long-lasting solutions.

Our ideal candidate has a problem-solving mindset, the ability to dive into complex systems, and the agility to adapt to a fast-paced environment. We emphasize mindset over hard skills, as our environment often requires engineers to spend significant time understanding how systems work before resolving an issue.

Responsibilities:

• Troubleshoot and resolve system issues by investigating and understanding the root causes (code, integrations, data flow).
• Work on the full cycle of the system's development and maintenance, ensuring continuous service for our users (~400 users, with 20-30 users using the system 24/7).
• Analyze a large database (~6TB, ~5k tables) to debug, optimize, and maintain both standard Ax tables and custom tables.
• Collaborate closely with business teams and developers, translating vague issue descriptions into actionable solutions.
• Engage with a Scrumban environment, balancing sprint planning (Scrum) with incident management (Kanban).
• Ensure high system availability and provide support for critical incidents, maintaining a helicopter view to prioritize and tackle urgent issues.
• Continuously learn and adapt to new challenges, aiming to resolve issues efficiently but with a focus on long-term stability.

Requirements:

• 5+ years of experience in system engineering with a strong focus on Microsoft technologies.
• Expertise in diagnosing, troubleshooting, and resolving complex issues in enterprise systems.
• Ability to work in an agile Scrumban environment with an emphasis on collaboration, incident resolution, and iterative development.
• Strong problem-solving skills: ability to take unclear or incomplete issue reports and find the root cause.
• Excellent communication skills, both verbal and written. Must be able to explain technical issues to non-technical stakeholders clearly.
• Ability to work under pressure and prioritize tasks based on business needs.