Senior Technical Trainer

Summary of Role: Swimlane is seeking an experienced Senior Technical Trainer to join our CX (Customer Experience) team. This is a remote, individual contributor role focused on creating, designing, and delivering product training and documentation for employees, partners, and customers. This role plays a vital part in ensuring our stakeholders are well-equipped to succeed with Swimlane’s security automation solutions.

As a Senior Technical Trainer, you will contribute to Swimlane’s mission by developing and delivering high-quality training materials and sessions that align with our company goals. We are looking for a motivated and detail-oriented professional with a passion for learning and development, instructional design, and technical training.

Responsibilities:

• Assist in structuring a comprehensive product training program for employees, customers, and partners.

• Develop and deliver engaging product training sessions remotely (live or recorded).

• Collaborate with subject matter experts to create clear, concise product training materials.

• Maintain and update content in the corporate LMS.

• Support the development of product certification programs for internal and external teams.
• Formulate and document training policies and procedures.
• Track and analyze key training metrics to continuously improve program effectiveness.
• Partner with cross-functional teams, including engineering, support, and product management, to ensure training aligns with company priorities.
  
  

Qualifications:

• Bachelor’s Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.

• 5+ years of experience in technical training, instructional design, or a similar role.

• Familiarity with SaaS/cloud products and technologies.

• Experience with one or more security technologies, such as firewalls, SIEM, or threat analysis.
• Proficiency in software development or scripting languages (Python, PowerShell, etc.) is a plus.
• Exceptional writing, production, and editing skills for training content.
• Strong analytical skills and ability to adapt to evolving project requirements.
• Excellent communication and teamwork skills, including the ability to collaborate with cross-functional teams.
• A self-starter who thrives in a fast-paced environment.

Location: US Remote, desire Mountain or Pacific time zones

Who we are, and what we offer:

Swimlane is a rapidly growing, innovative startup that provides cloud-scale, low-code security automation for organizations of all industries and sizes. Our technology is relied upon by major security-forward companies around the globe and we are consistently rated as the #1 trusted low-code security automation platform. Our mission is to prevent breaches and enable continuous compliance via a low-code security automation platform that serves as the system of record for the entire security organization.

The Perks of being a Swimlaner:

• Competitive Benefits & Compensation
• Stock Options
• Training & Professional Development Opportunities
• MacBook Pro
• Great Company Culture
• We value collaboration and innovation
• Give-back Volunteering Opportunities

Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do:

• Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.
• Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions.
• Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.
• Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.
• Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.

To complete your application, please submit your resume to swimlane.com/careers

The on target earnings range for this position is $115,000 - $135,000.