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Technical Customer Success Manager

Remote:

Full Remote

Salary:

110 - 140K yearly

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree in relevant field, 5+ years in customer success or account management, Strong understanding of SaaS models, Experience with AI technologies is a plus.

Key responsabilities:

Serve as primary contact for enterprise clients
Gather technical requirements and maintain client relationships

interface.ai Scaleup https://www.interface.ai

51 - 200 Employees

See more interface.ai offers

Job description

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

What You Will Do

Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform.
Gathering technical requirements and artifacts
Act as a technical and non technical liaison between key stakeholders
Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai.
Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs.
Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services.
Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives.
Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard.
Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies.
Provide regular updates and reports to internal stakeholders on client health and usage.

What You Will Bring

Bachelor's degree in Business Administration, Marketing, Communications, or related field.
5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients.
Strong understanding of SaaS business models and software development lifecycles.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively.
Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
Experience working with AI-powered technologies or customer experience platforms is a plus.
Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline.

Compensation

Base compensation is expected to be between $110,000 - $140,000. Exact compensation may vary based on skills and location.

What We Offer

💻 Remote First Policy
🏥 Medical/Dental/Vision Insurance
🏝 PTO & Holidays
✨ Life Insurance

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.