IT Manager

Job Description

We’re seeking a talented and motivated IT Manager to join us at Tailscale! 

As the IT Manager at Tailscale you will lead day-to-day operations which will include providing end-user support, making key technical decisions and being the escalation point for our HelpDesk. You will collaborate with HR and Technical Leadership to enforce policies, manage vendor relationships and implement standard operating procedures. 

Key Responsibilities

• Hands-On IT Leadership: Take an active role in troubleshooting, supporting end-users, and leading the implementation of IT projects
• HelpDesk & Project Management: main point of contact for all Tailscale users for any and all HelpDesk related issues. 
• Tech-Stack Decision Making: Oversee tech decisions in coordination with Engineering Leadership, ensuring alignment with company-wide IT standards
• Platform Expertise: Proficiency in supporting TailScale’s key platforms including Google Workspace and Active Directory 
• Device Management: Troubleshoot and manage macOS, Linux, and Windows laptops
• Cybersecurity Ambassador: Maintain a security-first mindset and act as the local ambassador for Cybersecurity by following corporate governance guidelines and assisting with security audits
• Team Collaboration: Maintain close communication with leadership and business units to ensure customer satisfaction and timely response to business needs
• Asset and Vendor Management: Assist in managing IT assets, procurement, and vendor relationships

What We Are Looking For

• Education & Experience:
  • Bachelor’s or Master’s Degree in Computer Information Systems, Information Technology, or related experience 
  • 5+ years of IT management experience
  • 4+ years of HelpDesk management experience
• Fast-Paced Environment Experience: Experience working in fast-growing, ambiguous environments
• Technical Expertise:
  • Proficiency with Google Workspace, macOS (MBP), and serverless SaaS environments
  • Experience in vendor management and contract lifecycle management
• Project Management: Strong ability to prioritize tasks, manage multiple projects, and effectively oversee change control processes
• Communication Skills: Excellent written, oral, and interpersonal communication skills
• Team-Oriented: Self-starter who thrives in a collaborative environment and knows when to ask for help

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.