Email Correspondence and Inbox Management:
Respond promptly to email queries related to time and expense matters, providing clear and helpful guidance to employees
Responsible for a variety of activities related to daily auditing of expense reimbursements and timesheet submittals for internal employees and consultants, in multiple reporting systems.
This includes, but is not limited to:
verify team is handling onboarding support for New Hires
time management and daily timesheet processing
request support from other departments when needed
tracking and maintaining time off requests
conducting training with management or employees where needed
reviewing the accuracy of billable and non-billable entries
reporting discrepancies to management and resolving discrepancies
expense reimbursement management
reporting and data management
ensuring time and expenses are approved in a timely manner
Work closely with other departments:
accounting
recruiting
sales
HR
Oversee training and performance management
Conduct performance evaluations of direct reports and provide training, guidance, monitoring, and leadership to the team.
Send department announcements to consultants regarding time and expense updates
Ensure shared folders are kept up and all files are saved in correct areas
Act as SME for Kelly Telecom’s time & expense policies and procedures as well as the clients’ time and expense policies.
Research and respond to complex and escalated inquiries regarding timesheets and expense reimbursements and/or issues
Reconcile and audit data between client systems and the company’s time & expense software
Ensure all training documents and resources are kept up-to-date.
