Western Auto Associate Claim Representative

Associate Claim Representative - CH10DN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

We are seeking teammates to support our customers in the Western portion of the country.

As an Associate Claims Representative for auto, you’re at the front lines for our customer. Your primary role is to investigate and manage claim files to help individuals and businesses prevail after a claim.

At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ need while improving our performance.
Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance – leading to behaviors that put the customer at the center of everything we do. In recognition of successful completion of training you will be eligible for a proficiency increase at or around 6 months from your date of hire.

Start Date: March 3rd, 2025
Training Hours: Monday - Friday 8:00am - 5:00pm Eastern Standard Time. Training will include travel to Hartford, CT for an in-person learning lab from March 30 to April 5th.
Regular Hours: Monday - Friday Core Business Hours, no weekends.

Key Responsibilities:
• Handle first and third-party Personal Lines auto claims, with a focus on financial accuracy, appropriate file disposition, and adherence to statutory guidelines.
• Investigating Property Damage Only claims to determine liability exposures and potential subrogation.
• Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication.
• Ability to make decisions with the customer at the center of everything we do.
• Utilize critical thinking skills to gather and analyze information and data to make sound decisions.
• Continually evaluate self against performance targets and strive to exceed expectations.
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement. Embrace a culture of continuous improvement.
• Leverage contemporary technology to achieve accurate and efficient claim outcomes.

Qualifications:
• College degree preferred; High School Diploma required.
• Preferred 1+ years of related customer service experience
• Looking for a candidate that has complimentary skills and can accelerate their learning to meet the demands of the job
• Contribute to a culture of excellence.
• Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
• Passionate desire to help both internal and external customers.
• Ability to embrace change and flourish with industry-changing technology and trends.
• Critical thinking skills inclusive of investigation, decision making and conflict resolution.
• Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.
• Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.
• Ability to produce clear and grammatically accurate correspondence.
• Organizational Skills
• Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits