Business Process & Optimization Manager (Remote) at Continued

Location: Remote

Work anywhere in the US, must live in the US

Are you passionate about transforming how businesses operate? Do you enjoy diving into workflows, identifying inefficiencies, and implementing innovative solutions that drive growth? This is your opportunity to make a tangible impact while working with talented colleagues who share your drive for excellence.

If you enjoy problem-solving and love the challenge of optimizing processes to scale operations seamlessly, we’d love to hear from you!

ABOUT THE COMPANY

A leader in online education, Continued is composed of passionate individuals dedicated to providing an exceptional learning experience that enhances the lives and careers of the professionals we serve. We are fast-paced, nimble, and laugh a lot. We all work from home offices in various locations across the country. We are dynamic, engaged, highly motivated, and highly skilled. We are passionate about our work and our professions and we’re looking for another team member to join our cause. We are certified as a great workplace, ranked #74 in Fortune’s 2024 Best Small & Medium Workplaces for Millennials, ranked #57 in Fortune's 2024 Best Medium Workplaces and ranked #12 in Fortune's 2024 top 25 Small & Medium Workplaces for Women by the independent analysts at Great Place to Work®. Learn more about us at continued.com.

We celebrate diverse voices within our organization and in the professions we serve, and we welcome and encourage applications from candidates of all backgrounds. We strive to be an inclusive workplace where our team members feel empowered and supported in their careers. We do not discriminate based on race, ethnicity, national origin, sex, gender identity, sexual orientation, religious creed, disability status, veteran status or age. We are also committed to paying our team members at fair rates based on their skills and experience.

ABOUT THE TEAM

Though we are virtual and scattered across the country, we communicate frequently, have a tight-knit team, and support each other across roles and projects. We are driven by endless curiosity, a love of learning, and a desire to solve problems.

ABOUT THE POSITION

We are seeking a highly motivated and analytical Business Process & Optimization Manager to join our team. In this role, you will collaborate closely with stakeholders across the organization and be responsible for analyzing existing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness. This position is instrumental in improving the effectiveness and efficiency of our teams and organization and achieving key organizational objectives. You will play a key role in streamlining our operations and ensuring we deliver a seamless and exceptional experience to our learners.

• Full-time W2 position, work core U.S. business hours in your time zone
• Work from your home office
• Company-provided MacBook, internet stipend, etc
• Must have the ability to fulfill the job requirements with or without reasonable accommodations
• Must be located in the United States and be legally eligible to work for us
• Travel is required for an all-company meeting, and may be required once or twice per year for team or project meetings
• We offer comprehensive medical, dental, and vision group health insurance, flexible spending accounts, accident insurance, and more
• We offer 21 days of flexible paid time off per year (increases with tenure) as well as your birthday and holidays (you may substitute any of the standard holidays for another public holiday such as bank/school or other regional or religious holidays)
• We offer a 401k match, professional development, charitable gift matching, robust wellness programs, and more

RESPONSIBILITIES

• Analyze existing business processes across departments to identify inefficiencies and areas for optimization.
• Work with team leads to document and standardize processes: Create clear, concise, and updated documentation for improved processes, ensuring consistent execution and knowledge sharing across the organization.
• Design, optimize, and automate new and existing processes in partnership with team leaders to enhance efficiency, reduce costs, and improve outcomes that align with the company’s goals.
• Collaborate with stakeholders to document and refine workflows.
• Support the implementation of artificial intelligence in existing or new tools to improve operational efficiency.
• Establish KPIs and metrics to measure the effectiveness of process improvements.
• Prepare regular reports to present metrics, findings, and recommendations to leadership.
• Work with teams across the company to ensure alignment on process changes.
• Lead workshops and training sessions to facilitate process adoption and change management.
• Stay up-to-date on the latest trends and technologies in business process optimization.

REQUIREMENTS

• Bachelor's degree in Business Administration, Engineering, or a related field is preferred.
• 3+ years of experience in roles involving process optimization or improvement or a combination of relevant education and experience demonstrating similar capabilities.
• A track record of successfully leading initiatives that resulted in measurable improvements in efficiency or cost savings.
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive solutions. Skill in mapping and analyzing complex business processes is essential.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Excellent communication skills, with the ability to clearly and effectively convey complex information to diverse audiences, both verbally and in writing.
• Familiarity with process improvement methodologies like Lean or Six Sigma is a plus.
• Experience in the education industry or with online learning platforms is also a plus.
• You are a curious and motivated individual who enjoys learning and tackling new challenges.

TO APPLY

To apply, please submit a cover letter with your application. In your cover letter, we’d love to hear about: 1) why you would make a great addition to our team; and 2) a process optimization achievement you are particularly proud of and why.