Staff Professional Services - Cloud SME

What are we looking for?

If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Professional Services team and highly skilled Cloud Subject Matter Expert (SME) for our SentinelOne Singularity product family. The ideal candidate will possess deep expertise in cloud security and cloud-native technologies across multiple cloud service providers (CSPs) like AWS, Azure, and Google Cloud Platform (GCP). The role of the Cloud SME is to support the Professional Services Team in developing and documenting best practices as well as directly handle complex implementations and consultative engagements to deliver exceptional quality services and mission-critical (cloud) security solutions.

You should have impeccable technical and communication skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen cybersecurity technology in a company with a fantastic culture, we would love your help to drive service excellence!

What will you do?

• Act as the Subject Matter Expert (SME) for customer onboarding activities as it relates to cloud architectures and SentinelOne Cloud product lines
• Assist with troubleshooting and debugging Sentinel deployments involving Kubernetes, Docker, and cloud environments like AWS, Azure, and GCP.
• Deliver implementation, enablement, and advisory for SentinelOne Cloud products and technologies.
• Consult with customers to build collaborative architecture, success criteria, and project plans for implementation customized to their business objectives.
• Work with customers as a trusted advisor, helping guide them on ongoing cloud best practices, platform management, and product usage
• .Represent and advocate customer needs and issues cross-departmentally.

What skills and knowledge should you bring?

Expertise:

• Mastery in cloud, Kubernetes, and "shift left" security technologies.
• Deep understanding and hands-on experience with cloud-native architectures, Kubernetes, container security, and related technologies.
• Subject matter expertise in cloud and cybersecurity.

Technical Skills:

• Cloud Platforms: Deep understanding of major cloud platforms (AWS, Azure, GCP).
• Containerization: Extensive experience with containerization technologies (Docker, Kubernetes).
• Cloud Administration: Proven experience in cloud administration and in-depth knowledge of cloud technologies from major providers.
• Cloud-Native Application Protection Platforms (CNAPP): Including Cloud Security Posture Management (CSPM) and Cloud Workload Protection Platforms (CWPP).
• Infrastructure Management: Expertise in managing infrastructure using AWS, GCP, Azure, Docker, Kubernetes.
• Automation Tools: Proficiency with cloud automation tools such as Terraform, CloudFormation, and Configuration Management.
• Build Systems: Experience with build systems like GitHub Actions, GitLab Pipelines, BitBucket Pipelines.
• Scripting: Proficiency in scripting with shell scripting, Python, PowerShell.
• Linux-based OSes: Strong command over Linux-based operating systems.
• Troubleshooting: Strong troubleshooting skills with the ability to resolve complex issues.

Security Skills:

• Networking Concepts: Solid knowledge of networking concepts (TCP/IP) and cloud network designs.
• Risk Assessment: Ability to conduct thorough risk assessments of identity architectures, identifying potential vulnerabilities and threats.
• Threat Modeling: Experience with threat modeling specific to identity systems, including understanding common attack vectors and mitigation strategies.
• Security Best Practices: Knowledge of best practices for securing identity systems, including least privilege, zero trust principles, and continuous monitoring.

Certifications: Relevant certifications such as Certified Kubernetes Administrator, Certified Cloud Security Professional, CompTIA Security+ are advantageous.

Experience:

7+ years in a field services role (professional services, pre-sales support, etc.), preferably in a cybersecurity-related domain.

• • Knowledge of threat handling, incident response, and SOC operations.
  • Strong working knowledge of security, data storage, and network concepts (TCP/IP, routing, LAN/WAN, SIEM, firewalls, EPP, IDS/IPS, etc.).

What will separate you from other candidates?

• Experience in scripting with APIs, creating automation, etc.
• Training and enablement services delivery experience.

Why us? 

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building event