Learning Designer

About Presence

Presence is a leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, occupational therapists, and behavior and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered more than 6 million teletherapy sessions to students across 47 states. Presence is backed by Spectrum Equity, TPG’s Rise Fund, and Bain Capital Double Impact.

We are a majority-female company led by Kate Eberle Walker, an education industry leader, working mom, and author of The Good Boss: 9 Ways Every Manager Can Support Women at Work. We are a remote-first workforce. We place a high value on schedule coordination to stay connected with each other when working in different places, and to create opportunities to engage with each other in person as well.

Why is this role important?

At Presence, we work tirelessly to ensure that students receive the therapy and evaluation services they need to learn, grow, and thrive. We do this by focusing on the empowerment of the clinicians who provide those services to students. A key component of that provider empowerment is our ability to develop industry-leading learning and development resources. This is where the learning design team comes in, playing a pivotal role in enabling users (clinicians, administrators, primary support people and parents) with the knowledge and performance support resources they need to excel in their work and support students. The Learning Designer will work closely with clinical subject matter experts, technology teams, and business leaders to design and develop learning artifacts, courses, live workshops, and continuing education offerings in support of those goals.

What will you do at Presence?

• Content Development &  Design
• Collaborate with subject matter experts to design, develop, and update digital learning assets and support resources for the Presence provider network
• Utilize instructional design principles to ensure content aligns with learning objectives.
• Use innovative and timely solutions to iteratively improve learning content and delivery approaches 
• Ensure that learning materials meet quality standards (e.g. have clear learning objectives, involve interactivity, etc.)
• Maintain editorial content standards around instructional resources to promote brand identity, accuracy and efficacy 

Live Event Management 

• Support and manage the design and execution of live learning events such as clinical workshops and Provider Town Halls
• Platform Management
  • Manage and maintain the Learning Management System (LMS), ensuring courses are updated, accessible, and trackable
  • Troubleshoot LMS issues and provide technical support to users as needed
• Assessment & Evaluation
  • Assess the effectiveness of learning experiences
  • Analyze learner data to identify trends, gaps, and opportunities for improvement.
  • Gather/review data (course evaluation data, assessment results) to assess learning gains of target audience
• Stakeholder Collaboration
  • Partner with Product and clinical SMEs, and other departments to identify training needs and create tailored solutions
  • Communicate project timelines, deliverables, and progress effectively
• Continuous Improvement
  • Stay current with eLearning trends, technologies, and best practices to innovate training solutions.
  • Recommend and implement strategies to enhance learner engagement and retention.
  • Collaborate with team members in the implementation of continuous improvement activities and quality review processes 
• Contribute to special projects as assigned

What are we looking for?

• Proven experience collaborating with SMEs to develop online self-paced and instructor-led training 
• Demonstrated in-depth knowledge and experience working with learning management systems 
• Proven visual design skills, and experience using media creation software, such as Photoshop, Illustrator, Premier, and Camtasia Studio
• Proven experience with Articulate 360, video production, HTML/ CSS
• Demonstrated awareness and experience developing learning assets with current digital accessibility standards 
• Strong project management skills 
• Strong technical writing and script writing skills
• Experience with knowledge base systems 
• Education, healthcare, operations and teletherapy experience a plus

What will help you succeed in this role?

• Passion for supporting people 
• Ability to connect well with a diverse workforce 
• Strong self-motivation and an entrepreneurial mindset
• Exceptional time management and prioritization skills

What are some of the benefits we offer?

• Comprehensive Medical Coverage includes Dental and Vision
• Flexible PTO
• 11 Company Paid Holidays 
• Benefits Package: including 401K savings plan and access to an Employee Assistance Program.
• $500 home office stipend
• Paid Life insurance, AD&D., and disability benefits
• Paid parental and caregiving leave.
• Eligibility to apply for a Professional Development Scholarship. 
• Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.

An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions.

Salary of $73,000-$80,000 annually

Where is this position located?

• Presence is headquartered in New York City, with our clients located throughout the U.S. 
• This position reports directly to the Director of Instructional Design
• This is a remote work role for individuals based within the U.S.
• All employees commit to be available on-camera for our Core Working Hours noon-5 pm EST M-F.
• Standard business operating hours are 9 am-6 pm in the employees' respective time zone