Director of Sales Operations (Remote/Travel)

A GREAT CAREER starts with a GREAT COMPANY!

Apply to join our team of servant leaders today!

• THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.

• We’ve achieved GREAT PLACE TO WORK status SEVEN YEARS IN A ROW.  

• CAREER DEVELOPMENT. We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!

• Faith Driven and Mission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.

• Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on-demand pay in between paychecks!

PICTURE YOURSELF…  

The Director of Sales Operations is a trusted advisor to community sales teams, potential residents and their families, along with the community at large, and establishes a working relationship with onsite Sales and Leadership staff.  The Director of Sales Operations focuses his/her attention on implementing sales and marketing growth strategies as developed by the Vice President of Sales Education, assisting communities to achieve, maintain and exceed budgeted occupancy, and reports goals, results, and routine feedback about the status of communities and sales. Bring your passion for seniors to the table as you introduce, welcome, and guide prospective residents and family members into making Watercrest their forever home! 

ESSENTIAL JOB FUNCTIONS:

• Provide on-site leadership at all Watercrest communities which have a vacant Community Relations Director position. This leadership would continue until that role is filled. 
• In conjunction with our Chief Sales Officers, provide ongoing direct sales leadership to our Community Relations Director team. 
• Analyze Yardi sales data to assist our communities in directing their selling efforts to achieve maximize occupancy and revenue. 
• Assist the Vice President of Sales Education in the complete internalization and execution of the behaviors and skills associated with our SalesCenterED Sales Training and SalesCenterED sales culture with our community team members.
• Serve as the primary sales leader with the Leadership Team including participating in the Friday Leadership Calls. 
• As directed, participate in the hiring process for all new Community Relations Directors.
• Assist in the launch and ongoing efforts to help our communities internalize and execute our The Experience is Everything philosophy.
• Evaluate that the assigned communities’ sales leaders maintain current, accurate and appropriate reports regarding occupancy, sales, and marketing efforts.
• Assist communities with general sales and marketing support questions.
• Assist communities as needed with planning, developing and coaching through the execution of an active 12-month sales and marketing plans, and monthly reviews of these plans.
• Assist communities with providing expertise on analysis and advisement for local advertising and event efforts that assure compliance with company protocol, assist with submitting proper requests for company-produced advertisement copy.
• Assist with sales training classes, Yardi training, on-the-job training and orientation programs for all associates regarding sales as requested.
• Other duties pertaining to the Director of Sales Operations role as required. 
• Travel as required, including overnight and multiple days.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts’
• Basic computer skills, including but not limited to Word, Excel, and entering complete and detailed data into computer Customer Relationship Management program, and maintaining sales and marketing plan and competitive analysis spreadsheets
• Ability to work independently with minimum supervision; problem-solving, conflict management, budgeting.
• Neat, professional, courteous manner and appearance
• Organizational skills
• Ability to effectively lead and motivate sales teams
• Knowledge of current Federal and State laws pertaining to IL, AL, MC communities
• Able to make independent decisions
• Must be able to communicate in a warm, friendly and caring manner 
• Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA) 
• Must possess a passion to work with and around senior citizens

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent
• Bachelor Degree preferred

EXPERIENCE REQUIREMENTS:

• Five (5) years in the senior living environment; minimum three to five (3-5) years in senior living sales
• Proven senior living sales and referral track record
• Public Relations/Advertising experience a plus

 CORE COMPETENCIES:

• Sales Minded
• Visionary
• Execute Strategy
• Excellent Communicator