Customer Success Manager

Description

Cyberbit is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally who was recently recognized as the leader product in the Forrester Wave report - https://www.cyberbit.com/. Sounds intriguing? That’s because it is!

Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals and students in industry-standard detection, response, and attack mitigation techniques.

We are seeking a Cybersecurity-focused CSM proficient in SAAS technologies and technical training. This individual will play an instrumental role in maintaining and growing accounts in the Europe and Middle East regions and needs to be a self-starter who excels in a fast-paced, evangelistic startup environment and thrives on working with revolutionary technology.

Responsibilities

• Achieve mastery of Cyberbit technologies and Customer Success playbooks within 1-3 months.
• Conduct clear, crisp, and energetic product demonstrations that show the value of the product to customers and prospects – from SOC managers to CISOs.
• Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives.
• Understand the unique needs of each customer and help them to succeed by providing detailed mapping of their training objectives to the Cyberbit content catalogue.
• Understand and track customer health by communicating with customers (onboarding calls, ongoing success calls, quarterly business reviews), analyzing usage data, and keeping all metrics updated in the appropriate internal tools.
• Use exceptional written and oral communication skills to support customers and internal initiatives – this includes, but is not limited to, PowerPoint presentations, product Q&A, product documentation.
• Play a critical role in improving the product by communicating customer-requested features clearly and concisely.
• Work closely with regional sales managers to stay aligned on assigned accounts. Key areas for collaboration are relationship mapping/org charting and upsell opportunities.

Requirements

• 3 years experience in a SaaS based cyber security or IT product customer success role and/or project management.
• 2+ years of experience providing cybersecurity technical training.
• Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage.
• Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous notetaking is a must.
• Excellent written, verbal, and interpersonal communication skills in English; strong Excel and PowerPoint skills
• Works and presents in a systematic and orderly fashion, able to dive deeply into detail.
• Experience with Salesforce – strong advantage.
• Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage.
• When permitted again, up to 20% travel to customer sites is possible.
• Excellent written, verbal, and interpersonal communication skills in third language (Spanish, German or French) is an advantage

If you are not sure that you’re 100% qualified but up for the challenge - we want you to apply

You will love working with us

• We were ranked as the #16 best place to work with in Israel out of all tech companies, and #25 out of ALL companies in Israel in 2022!
• We’re well funded, and have raised $100M so far
• We provide growth opportunities – some of our best managers have grown in the organization
• We love a good party, so you can expect themed happy hours, holiday toasts, parties, and water fights
• And no – we won’t throw massive dance parties with top international DJs, but we’ll know each and every one of you by name, and whenever there’s a personal reason to celebrate, or when something went wrong, we’ll be there for you.