Job description

OVERALL PURPOSE OF THE JOB

The position of Operations Supervisor is responsible for all aspects of safety, performance, resourcing and team leadership for specified operational areas and/or operational processes. Reporting to the Shift Manager, this is a leadership position that has a particular focus on ensuring the consistent application of standards, attitude and behaviours within the team environment, at line and peer group level.

Critical to this role is the ability to plan and coordinate daily activities and hold team members to account. Further this position plays an important role in achieving daily KPI’s and identifying / actioning process improvements, along with engaging support from other functional leads.

PRIMARY DUTIES & RESPONSIBILITIES

Ensure daily and weekly KPI’s are updated and reviewed in accordance with MOS
Review and improve processes and ways of working - adopting new methods and approaches as required
Understand the root causes of problems and implement corrective actions
Ensure freight is presented and organised to agreed standards and on time
Proactively manage freight flow and performance interface issues between processes, teams and with other supervisors
Ensure 100% accurate scanning of freight and follow up on any corrective actions for inaccuracies
Ensure that all team members adhere to Standard Operating Procedures (SOP’s) and safety standards
Model the expected safety behaviours and standards, constantly promoting safe practices and a safe working environment and demonstrate with regular safety conversations and hazard assessments
Ensure all safety incidents are reported and investigated in accordance with the incident investigation flowchart
Review safety performance and issues relevant to your area of the operation – identify, manage and escalate safety concerns. Actively assess / report and deliver corrective actions for risks and hazards identified within your areas of responsibility
Conduct regular toolbox and communication sessions with the team, actively seeking feedback
Ensure that all new starters (permanents and casuals) are inducted and trained to complete the job safely and efficiently – validate the training process for all new team members
Proactively lead the team, setting and maintaining work standards and behaviours, holding team members to account. Lead by example and Put Safety First
Plan and coordinate daily activities, resources and work schedules to meet the operational needs of the site
Ensure resources are available in line with volume expectations, leave requirements and absenteeism
Manage resource and labour cost to optimise productivity and align with volume changes
Apply consequence management and disciplinary processes where required
Work as a proactive member of the site leadership team
Consider the impact on customer at all times
Collaborate and maintain a high level of cooperation with other Team Global Express Business Units on all matters related to safety, service, cost and productivity

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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