Head of Sales Operations

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world. 

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. 

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands. 

Check out Our brand video to learn more about us! 

As Head of Sales Operations for the Group, you will drive a team of sales operations experts, covering key central functions such as sales tools programs, compensation models and calculations, sales processes, sales analytics, budget planning, forecasting and revenue insights. As part of the CRO organization, you will report to the Head of Sales Enablement and position as a key strategic role in contact with local leaders and Exec members for any topic related to our Sales Stack and sales processes. You will be instrumental in designing and animating sales programs. 

Missions: 

• Leadership/Supervisory Role: Leading the sales operations department, monitoring the effectiveness of sales efforts, and ensuring alignment with business objectives. This includes mentoring sales operations members and driving sales programs and processes amongst our local scopes 

• Budget and Forecasting: drive the yearly budget exercise along with Finance and local scopes, including quarterly reviews/reforecasting, and implement an automatic forecasting process to secure fields forecasting accuracy. 

• Strategy: Assisting the sales teams in driving sales growth strategies and ensuring these strategies are adopted at all levels. Developing improvement plans based on sales performance reports, and implementing customer segmentation, targeting, and positioning initiatives. 

• Revenue Analytics: Responsible for sales analytics, sales tracking, sales effectiveness, and reporting of sales performance including leads, marketing initiatives (in SF we manage all campaigns), revenue (from booked to invoiced), growth/outbound lead gen. Conducting market analysis to identify opportunities for growing the business’s sales and communicating key messages. Identify opportunities to improve the operational efficiency of the current lead-to-order process and implement accordingly in the sales tech stack. 

• Sales tools management: Drive sales tools program and project management. Stay up to date with the new sales features, technologies and products, ready to implement new solutions that could be potentially impactful. Drive sales tools (Salesforce, Linkedin Sales Navigator, Lemlist etc.) adoption within local sales teams. Support management (with Jira tickets). Data and entity/accounts migration. 

• Compensation: strategy definition, yearly adjustment, quarterly bonus calculations, approval process with sales leaders 

Requirements

• A minimum of 5 years’ experience in the field of sales or revenue operations, an existing experience of team management is a plus. 

• Strong expertise in sales tech stack, including Salesforce and Sales Navigator 

• Excellent interpersonal and communication skills, as the clarity of communications will be a great determinate of the effectiveness of the sales performance in an international environment 

• Strong adaptability to various audiences including general managers, heads of sales and Exco members. 

• Strategic & analytical thinking 

• Details and process oriented 

• Able to manage multiple priorities and multitask effectively in a fast-paced business environment 

• Perfect English, French is a plus

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.