Onboarding Consultant

🏆 What’s the Opportunity?

We are seeking an ambitious Onboarding Consultant to guide our growing client base of freight forwarders from the moment they sign up until they are proficient with our platform. You’ll play an essential role in setting up clients for long-term success on our platform. This includes conducting onboarding sessions, providing setup assistance, supporting activation, and identifying upsell opportunities. Your work will ensure customers maximize their engagement and benefit from our platform’s full potential.

This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.

🌍 You can work from (almost) anywhere in South or East Europe. Please check here if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.

At cargo.one, we foster a positive, diverse, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!

🎬 A snapshot of what you will be doing here:

• Be the first friendly face customers meet as you guide them through the cargo.one experience.

• Lead engaging onboarding calls and meetings to empower customers to master our platform.

• Understand client workflows intimately, identifying pain points, and providing personalized onboarding tailored to address their specific needs.

• Ensure our customers' success through proactive communication—via phone, email, and other channels—to build strong relationships.

• Develop and optimize repeatable onboarding processes to ensure consistency and scalability.

• Identify opportunities for expansion by introducing customers to new products, features, and relevant add-ons.

• Drive customer satisfaction and retention by integrating them seamlessly into our ecosystem.

🙋🏽‍♀️ What you’ll need:

• Tech Affinity: Proven experience in engaging with digital products and explaining them clearly to non-technical audiences.

• Highly Organized & Goal-Oriented: Ability to juggle multiple clients and tasks while staying organized and focused on achieving measurable outcomes.

• Communication Excellence: A natural communicator who thrives on connecting with others, whether it's in-person, over the phone, or through written mediums.

• Empathy & Customer Passion: Passionate about understanding customer needs and finding the best ways to help them succeed.

• Fluent English: Native or fluent proficiency in English (German or Spanish language skills are a strong plus).

• Experience & Initiative: Experience in customer onboarding, account management, or similar roles in SaaS is highly desirable.

   

🙌 Nice to haves:

• Fluency in English is a must, and additional languages are a very big plus!

• Experience in the freight forwarding or aviation industry.

• Background in a fast-paced, early-stage tech environment.

• Basic knowledge of CRM software (Salesforce preferred).

❤️ We think you will love working here if:

• You value building great relationships and trust with your team and managers.

• You see working remotely successfully as a pioneering challenge which is constantly evolving.

• In everything you do, you take ownership and get a kick out of exceeding expectations.

• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.

• When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.

• You see the value of giving and receiving feedback and incorporate this into everything you do. 

• You are not afraid to voice your opinions and like using data to back them up.

✨ We are currently offering the following benefits globally:

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date.

• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team. Click here to watch a video from one of our early offsite events.

• Unlimited co-working options through our partner desana all around the world.

• Mindsurance: premium digital mental health care for remote teams.

• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.

• Permanent full-time employment through our partner Remote.com.

🤔 What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today.  With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

📚 Curious to know more?

• Read more about connecting the world’s air cargo markets to make them more productive and successful.

• Get to know Siena, Alex, and Bogna from the cargo.one team and find out more about daily challenges, most significant achievements and personal motivations. 

• View cargo.one latest news.

• Click here to view a video from one of our offsites.