Aerospace Operations Manager

Under general supervision and reporting to the Director of Operations, the Operations Manager serves as the vital link between the Supplier / Quality Management team, TRIGO ADR's customers, and their suppliers / sub tiers to improve delivery and quality performance by management of the customer’s delivery requirements. The Operations Manager acts as a subject matter expert with comprehensive knowledge of subcontract supply chain process and execution. The Operations Manager must establish strong working relationships with TRIGO ADR's customers and identify process improvement opportunities throughout their supply chain. Applicants must have extensive Aerospace and Defense production, quality and supply chain experience with focus on root cause corrective action analysis and effective interpersonal communication skills with the ability to develop strong relationships and function as a strong organizational leader.

Responsibilities:

The essential functions include, but are not limited to the following:

• Oversee and lead assigned contracts for successful execution and service delivery of operational plans
• Analyze current operational processes and performance, recommend / implement solutions for improvement as necessary
• Oversee team adherence to key performance objectives to ensure customer expectations are met in accordance with the Statement of Work
• Regularly communicate and interface with customer leadership and key stakeholders
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for key initiatives
• Plan and manage operational process for maximum efficiency and productivity
• Manage and achieve financial performance goals of assigned contracts
• Monitor workloads to optimize team efficiency, maximize contract revenue and gross margin
• Streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Coach, mentor and lead team for improved performance and development
• Collaborate with TRIGO ADR senior leadership in the development of operational performance goals and long-term plans
• Establish and maintain effective working relationships with assigned customers with a focus at customer leadership level
• Maintain current knowledge of aerospace and defense industry and dynamics to leverage new business opportunities
• Responsible for oversight of contract support team, workloads, and assignments  
• Conduct new candidate interviews and provide hiring recommendations
• Understand and drive execution to customer requirements/expectations for desired results in accordance with Statement of Work
• Manage customer/supplier relationships, identify opportunities, report customer feedback, and escalate risks/issues to Director
• Identify and implement internal continuous improvement/lean opportunities
• Preparation and delivery of Metric/Program Reviews as required
• Facilitate and manage new Customer/Supplier integration activities
• Oversee critical parts management process
• Perform other duties as assigned.

Knowledge of:

• Aerospace and Defense Supply Chain Operations / Manufacturing / Quality processes; industry compliance requirements
• Root Cause Analysis and Corrective Action methodology; Risk Management
• Change management principles and performance evaluation processes; Lean principles, Six Sigma
• ERP/MRP Systems
• PMI principles and tools
• Product Development/Production life cycle (NPI)
• FAR, DFAR, (Federal Acquisition Regulation / Defense Federal Acquisition Regulation) requirements and clauses. ITAR compliance

Skills:

• Demonstrated leadership of cross-functional teams; competency development of team members/direct reports
• Initiative, problem-solving and decision-making skills    
• Excellent communication and presentation skills with the ability to develop clear and detailed plans
• Professionalism, integrity, and exceptional attention to detail
• Analytical skills and professional judgment
• Effective communication, interpersonal and relationship building skills
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
• Strong proficiency with Microsoft Office Products (Excel, Word, PowerPoint, Project, Power BI)
• Financial acumen
• Background in project management methodology

Ability to:

• Follow through with work assignments and show dedication to producing work of the highest quality
• Work independently and interface with cross-functional disciplines; using excellent people skills to drive tasks to completion
• Manage multiple activities and projects, strong presentation skills
• Work in a matrix organization
• Supervise, direct, and motivate others
• Self-management; be self-directed in a production working environment
• Communicate at the shop floor level up to the VP, C- suite level
• Identify and resolve issues at the production level
• Manage workflow and relationships
• Prioritize and escalate matters to leadership as appropriate
• Maintain confidentiality of company documents and information
• Establish and maintain effective working relationships
• Travel 50%+; limited international travel

Supervision Received:

• The work is performed under general supervision from the Director of Operations

Supervision Exercised:

• Delivery Assurance Specialist / Supplier Quality Engineering team(s) as required.

Education and Experience:

• Bachelor’s degree in supply chain management, production control, procurement, business, quality management, engineering or related field
• 10 years of prior relevant experience in Aerospace or Defense production, quality and supply chain
• Experience working on process improvement teams
• Experience in Subcontracts, Contracts and/or Government Contracts, Supply Chain, Quality, Procurement or Supplier Management
• Demonstrated experience leading contract financial performance
• Direct subcontracting acquisition experience with Aerospace or Defense customers and/or suppliers with experience in negotiating price and terms & conditions
• Experience in procurement of complex assemblies and build-to-specification items
• Experience leading teams in matrix environment
• Any combination of education and experience may be considered.

Licenses, Certificates & Other Requirements:

• US citizenship for US based positions
• Six Sigma / LEAN certification or equivalent
• Fluent English – reading and writing is required
• Pass pre-hire background check including criminal, DMV and credit screening
• Pass Pre-hire Drug Screening
• Valid drivers' license and auto insurance required.

BENEFITS: 

• 12 days paid vacation first year, increasing with service years
• 10 days paid sick time
• 11 paid holidays
• Healthcare insurance available: Medical, dental, vision, STD, LTD, critical illness, life insurance for self and dependents
• Champ Plan Wellness and Health
  • Free to employees working minimum 20 hours/week with anticipated $30k/annual earnings
  • Participation increases net take home pay $$$ in most instances
  • Free wellness initiatives
  • Free tele-health
  • Free and discounted RX
  • Auto enrollment (unless tax elections result in negative impact)
  • Eligible on the 1st of the month following 30 days of continuous employment
  • requires monthly 10-minute wellness activity participation
• 401k retirement savings with match
  • Eligible on the first (1st) of the month following 90 days of continuous employment
  • 100% match of 1st 3% contribution
  • 50% match of next 2% contribution
  • IMMEDIATE VESTING
• Company-provided cell phone, laptop, mobile wi-fi (for business use only)
• Regular Hourly rate for travel time
• Direct Pay Travel arrangements for flights, hotels and rental cars
• Travel Reimbursements direct deposited with each payroll
  • Federal rate Mileage reimbursement (.67/mile 2024) when driving personal vehicles on company business
  • Per diem reimbursements for meals and incidentals
  • Overnight trips - Up to $75
  • Leaving home after 4 pm $40
• Federal rate mileage reimbursement (.67/mile 2024) when driving personal vehicles on company business
• Direct Pay Travel arrangements for flights, hotels and rental cars
• Travel Reimbursements direct deposited with each payroll
  • Per diem reimbursements for meals and incidentals
  • Overnight trips - Up to $75
  • Leaving home after 4 pm $40
• $1500 EMPLOYEE REFERRAL BONUS
  • Initial $750 paid upon hire of qualified referred employee (rehires excluded)
  • Additional $750 paid upon referral’s full completion of 90 days’ employment

Company Overview

TRIGO ADR Americas is the leader in the Aerospace & Defense Industry providing global Supplier Delivery Assurance, Supplier Development and Quality Management Services. Trigo provides a fully integrated service solution to optimize Supplier performance through an embedded “boots on the ground” business model to drive systemic changes that enhance Supplier Quality and Supplier Delivery performance. We work as an extension of our Customers to build and maintain supplier and customer collaboration to ensure improved results and provide visibility throughout the supply chain. Trigo’s team of dedicated Delivery Assurance Specialists, Supplier Development Specialists, Supplier Quality Engineers and Program Managers support hundreds of Customers and are deployed to thousands of Suppliers worldwide focused on achieving On-Time and On-Quality Delivery results. 

TRIGO ADR Americas is an Equal Opportunity Employer, including disabled and veterans, and may require US Citizenship for employment on certain defense contracts subject to ITAR restrictions.  All qualified candidates will receive consideration.  Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, gender identity, genetic information, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.