Technical Support Engineer (L1-L2/Cybersecurity)

This is a remote position.

Our client, a leading global IT service provider, is recruiting a Technical Support Engineer (L1-L2/Cybersecurity) to join their project in Romania.

Responsibilities: 

• Work directly with customers and partners to provide enterprise-level customer support
  

• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  

• Develop or expand tools to help troubleshoot issues that help improve customer experience
  

• Reproduce customer issues and, if necessary, file bug reports, escalate cases to Engineering, and provide any necessary documentation
  

• Provide outstanding customer service and maintain customer relationships with clients
  

• Gain a deep understanding of the client product
  

• Conduct periodic on-call duties
  

Qualifications:

• 2-3 years experience in Technical Support, Security Operations, or Incident Response capacity
  

• Comfortable troubleshooting Python and JavaScript
  

• Comfortable working with Linux command-line
  

• Use logical approaches to problem-solving and troubleshooting
  

• Proactive insight and highly organized
  

• Incredibly sound verbal and written communication skills, and relationship-building capabilities
  

• Excellent time management skills with the ability to prioritize and organize issues effectively
  

• Passionate about technology with a strong desire to work in a fast-paced environment
  

• Works well as part of a team and contributes to continuous improvement
  

• Basic familiarity with Docker and Kubernetes (K8s)
  

• Basic familiarity with MongoDB, Shell Scripting, and Regex
  

• Experience working with RESTful APIs
  

• Experience with enterprise cybersecurity tools (SIEM, EDR, Threat Intel, Proxy, etc.)