Director of Growth Strategy

About Kintsugi

Kintsugi is on a mission to scale access to mental healthcare for all. We are developing novel voice biomarker software to detect signs of depression and anxiety from short clips of free form speech. Awarded multiple distinctions for AI technology and recently named one of Forbes’ Top 50 AI companies to watch in 2022 and Fierce 15 in 2023, Kintsugi helps to close mental health care gaps across risk-bearing health systems, ultimately saving time and lives.

At Kintsugi, we believe that mental health is just as important as physical health. We exist to ensure that everyone who needs mental healthcare has access to the right care at the right time.

About The Team

We're a female-founded organization, united and driven by our shared passion to revolutionize access to mental healthcare. Our mission is ambitious, and each member of our team wears multiple hats and plays a pivotal role. As an early-stage, Series A startup, we offer exciting growth opportunities and the chance to make a real impact. Join us to embark on a rewarding journey, learning and growing alongside our dedicated team of trailblazers.

Director of Growth Strategy

Kintsugi | Full-time | Remote

The Role

As the Director of Growth, you will lead the charge in driving Kintsugi’s commercial growth strategies and execution. This pivotal role will drive go-to-market initiatives across Customer Success, Customer Insights and Discovery, and selected Marketing and Sales functions. The ideal candidate will bring proven experience in leadership roles within early-stage health tech startups, combined with a strong skill set in C-suite communications, financial modeling, and executive-level presentation development. Reporting to the Head of Strategy and Business Development, you will ensure seamless alignment between strategic goals and operational execution while fostering a culture of innovation and excellence. This is a unique opportunity to shape the growth trajectory of a company poised to make a lasting impact in mental health care.

Kintsugi offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work. The expected base salary for this position will range from $175,000 - $210,000 in addition to equity. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Responsibilities

• Commercial Growth Strategy:
• Develop and implement data-driven strategies to drive company growth and achieve revenue targets.
• Collaborate with cross-functional teams to identify and prioritize growth opportunities.
• Customer Success Leadership:
• Refine and scale the Customer Success function to ensure exceptional client satisfaction, retention, and revenue growth.
• Lead customer engagements from pilot through commercialization, focusing on delivering value and building strong relationships.
• Customer Insights and Discovery:
• Conduct customer discovery calls with healthcare executives to gather insights into needs and opportunities.
• Translate market and customer feedback into actionable strategies and product improvements.
• Marketing and Sales Support:
• Partner with Marketing and Sales teams to develop go-to-market strategies and impactful customer acquisition and conversion opportunities.
• Create high-quality collateral, case studies and presentations to support business development and executive-level communication.
• Develop financial models demonstrating the value and ROI of Kintsugi for prospective customers.
• Leadership and Project Management:
• Lead cross-functional teams to execute growth initiatives, ensuring alignment and timely delivery of objectives.
• Foster a collaborative, high-performance culture within a fast-paced startup environment.
  

Qualifications

• Proven experience in a leadership role at an early-stage health tech startup.
• Exceptional communication skills, both written and verbal.
• Strong financial modeling and analytical abilities.
• Expertise in creating and delivering compelling presentations.
• Excellent executive presence and stakeholder management skills.
• High attention to detail and a commitment to delivering quality outcomes.
• Demonstrated success in project management and cross-functional team leadership.
• Startup mindset - ability to thrive in a fast-paced, dynamic environment:
• Flexible, adaptable, and able to wear multiple hats and take on challenges outside of defined role.
• Agile and able to make decisions with imperfect information.
• Willingness to take risks and learn from mistakes.
  

Preferred Qualifications

• Experience in mental health, wellness, or a related healthcare field.
• MBA or equivalent advanced degree.
• Passion for improving mental health care access and outcomes.
• Strong knowledge of healthcare (payer, provider, and lifesciences) and in particular value based care.
• Experience developing go-to-market strategies and tactics for innovative products or solutions.