Senior Contract Business Support Specialist

Overview:

At ACT Your Work Makes a Difference

Education has power – a power that changes lives forever. It creates opportunities that lift up individuals, their families, and sparks societal change that echoes through generations to come. From our grassroots we have fought the good fight for equity in education, and we remain devoted to helping anyone who struggles to access that power. This is what matters to us and we must do better -- we’ve never been more sure of our purpose.

ACT Education Corp. team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success. Advancing the mission internally, by helping team members achieve education and workplace success of their own, is core to our values. ACT values a diverse workplace and is committed to fostering an inclusive, equitable environment in which every team member has an opportunity to grow.

We want our team members to have the well-being and confidence they need to do their best work, in an environment where both they and the company thrive. To support this, our total rewards include company paid life insurance, medical, dental, vision, flexible spending accounts, 401(k) with company contributions, paid holidays, paid time off, and so much more. You can find a comprehensive list of our benefits here.  

We are seeking a Senior Contract Business Support Specialist to help us fulfill that mission. This individual will provide technical and process assistance to the Contract Services team including contract management platform and process support, template configuration, and general support for the Contract Services team.

The finalist will be hired at the salary and level commensurate with their qualifications. For this position, we anticipate offering an hourly pay rate of up to $27 per hour , depending on the level. ACT manages pay rates within the range based on relevant factors including, skills, experience, and internal equity. This position is not incentive eligible.

Location:  This is a remote position (can also be onsite or hybrid if in Iowa City, Iowa area)

A Day in the Life:

• Manage and resolve Salesforce case queues.
• Upload and configure contract templates for use with applications such as Conga and DocuSign.
• Process standard contract requests and generate agreements using templates.
• Prepare standard representations, certifications, and certificates of insurance for customer contracts and proposals.
• Manage the Contract Services email inbox, and DocuSign and SharePoint activity.
• Assist the Contract Services team with configuration, management and maintenance of various systems and platforms.

Role Progression:

• 4 Months:
  • Proficiency in ACT’s primary contract management processes within Salesforce, including contract intake and processing of standard contract requests.
  • Comfort and familiarity with the DocuSign platform, processes, and stakeholders.
• 8 Months:
  • Capability to build, activate, and manage contract templates within Conga Composer Salesforce app.
  • Assist ACT team members with matters related to the contract request and review process.
• 12 Months:
  • Provide support to the Contract Services department in the configuration, management, and maintenance of contract management systems and platforms

About You:

• At least 5 years of business support, administrative, or similar experience
• Experience working with office productivity software and contract management tools, such as Microsoft Office, Salesforce, and Adobe Professional.
• Clear communication, business writing, and organizational skills.
• Strong attention to detail and accuracy with ability to read and comprehend complex language.
• Ability to prioritize tasks and manage multiple responsibilities efficiently.
• Ability to work independently and as part of a team.
• Skills and knowledge required for success in this position attained through experience and education (High School Diploma or GED), or a combination of both

Preferred Qualifications:

• Contract management experience.
• Experience with account creation and maintenance; preparing, tracking, maintaining documentation or documents such as contracts, proposals, agreements, requirements and/or legal documents.
• Associate’s or Bachelor's degree in business, communications, English or related area of study.

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it.  By leveraging our expertise and authority in assessment and research, we will again disrupt the industry—helping more people learn, better measure their progress, and improve their navigation through life’s transitions. 

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We’re doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we’re all in this together.

We know transformation does not come without challenge. That’s why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!

ACT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. ACT values diversity in people and ideas and participates in E-verify. ACT's online position announcements are intended only to provide general descriptions of employment opportunities; none of the information provided for any position should be interpreted as a commitment by ACT to specific terms and conditions for employment.

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