Description
Position at Thrive Pet Healthcare
** This position will ideally be based in Austin, TX out of our headquarters office and be hybrid in office 2-days a week. Candidates based in other geographies across the U.S. will also be considered for a remote role. **
Job Summary:
As a Product Owner at Vetspire, you will play a pivotal role in driving the development and execution of product features that meet customer needs and align with our business objectives. This role demands a deep understanding of customer challenges, market trends, and business strategy, as well as the ability to translate these insights into actionable product requirements. You will manage the product backlog, define the product roadmap, and ensure the delivery of high-quality features that drive business growth.
In collaboration with cross-functional teams—including engineering, QA, design, marketing, sales, and customer support—you will define the product vision and strategy, working to deliver software products that enhance customer value and foster business success. Specifically, this role will support our Data and Insights team, focusing on key areas like financial reporting, health reminders, wellness plans, marketing tools, and inventory management within Vetspire.
The Product Owner will leverage strong communication, analytical, and problem-solving skills to empower their team in making informed technology decisions. The Product Owner will play a pivotal role in ensuring the success of our Vetspire product.
Responsibilities:
Leading with Your Head
- Identify market trends, competitive landscape, and emerging technologies to inform product strategy
- Collaborate with stakeholders to prioritize features and enhancements based on business value and customer impact
- Excellent communication skills that include being approachable and proactive.
- Excellent analytical and creative problem-solving skills.
- Excellent listening, interpersonal, written, and oral communication skills.
- Logical and efficient, with keen attention to detail.
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks while under pressure.
Leading with Your Heart
- Collaborate with program sponsors to determine project scope and vision.
- Drive successful communications, change, and implementation through recognized change management methodologies.
- Drive alignment on what the top priorities are for your team and their needs
- Planning your resources by knowing the team’s strengths and weaknesses, together and individually
- Perspective around individual and team’s skills and knowledge to ensure end success.
- Recommend and take action where needed.
- Successful product management means to assemble and manage challenges and to make a fine-tuned plan including leaning in where team members need guidance, training or coaching. As Product Business Analyst set team members and projects up for success.
Leading With Your Hands
- Creating project plans by gathering user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
- Develop and utilize standard templates to write requirements specifications accurately and concisely.
- Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
- Participate in the selection of any requirement documentation that the organization may opt to use and serve as a bridge between technology solutions and business strategy, offering insights and recommendations to support decision making.
- Participate in testing of new apps, integrations, and new modules of Vetspire.
- Keep leaders informed with regular awareness reporting.
Required Qualifications:
- 4+ years of experience as a Product Owner successfully managing dynamic projects in fast-paced environments.
- Proven experience in the software industry, specifically in a Product Owner or similar role, with a focus on delivering customer-centric software products.
- Strong background in financial management and reporting, with expertise in payment systems and payment processing workflows.
- Deep understanding of the tools and reporting required for effective customer payment management, reconciliation, and financial oversight.
- Experience driving product roadmaps—defining and managing roadmap strategy, priorities, and feature releases in collaboration with cross-functional teams.
- Solid understanding of application development and software development life cycle (SDLC) concepts, from ideation through to delivery and iteration.
- Proven ability to create detailed user stories, define acceptance criteria, and collaborate with UX/UI teams to deliver a seamless user experience.
- Experience working in Agile environments (Scrum, Kanban, etc.), including working closely with engineering teams to deliver features and updates on schedule.
- Exceptional analytical skills, with the ability to leverage data to make informed decisions and optimize product features.
- Proven track record of driving change management initiatives, including developing and executing communication plans to ensure smooth transitions and user adoption.
- Strong understanding of the organization’s core business processes and operations, particularly within the context of a SaaS-based product offering.
- Excellent interpersonal, communication, and negotiation skills, with the ability to manage stakeholder relationships and expectations effectively.
- Diplomatic conflict resolution skills, with the ability to navigate complex situations and manage cross-functional collaboration.
- Experience managing relationships with vendors and external partners, ensuring alignment and effective collaboration to meet business objectives.
- Strong project management skills with the ability to prioritize and manage multiple projects simultaneously, balancing competing demands and deadlines.
Preferred Qualifications:
- Bachelor's degree in a technology-related field (e.g., Computer Science, Engineering, Business, or similar).
- Proficiency in JIRA, or similar project management tools for task tracking, backlog management, and progress reporting.
- Pragmatic Institute certification (or equivalent training) demonstrating a strong understanding of market-driven product management and development principles.
- Experience in veterinary practice management software or a strong understanding of the internal business and operational processes of a veterinary hospital or similar healthcare-related industry.
- Ability to manage and coordinate cross-functional teams across different time zones and geographic regions to ensure product delivery.
- Strong communication skills with the ability to simplify and present complex concepts to both technical and non-technical stakeholders.
- Experience with SaaS platforms, particularly in industries such as healthcare or veterinary services.
- Knowledge of API-driven architectures and their role in product integrations and third-party partnerships.
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
