Offer summary

Qualifications:

Some experience as a 1st/2nd line IT Support Analyst, Expertise in Windows 10/11, Microsoft 365, and Dynamics 365, Knowledge of Active Directory and Azure AD, Microsoft or Apple certifications are desirable.

Key responsabilities:

Manage service desk for IT issues

Set up and manage user accounts and devices

Job description

⭐⭐⭐ WE ARE HIRING A SERVICE DESK ANALYST⭐⭐⭐

Are you ready to join the world's premier MarTech solution?

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC COSMOS Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

In 2024, TLC formed a strategic partnership with BD-Capital, a private equity firm. The collaboration provides both financial backing and strategic guidance, fuelling TLC's mission to enhance its market leadership and expand its global footprint in data-driven loyalty solutions.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

As our Service Desk Analyst you'll be the go-to person for all things tech. From setting up user accounts to managing our custom-built platform, you'll wear many hats and tackle diverse challenges. This isn't your average IT gig – you'll be at the heart of our sales-driven company, ensuring our team can meet tight deadlines and achieve their goals.

Key responsibilities:

Be the first line of defence for IT issues, managing our service desk like a pro
Set up and manage user accounts, laptops, and printers
Administer DNS using GoDaddy and manage Zendesk campaigns
Support our remote teams with meeting room technology
Troubleshoot Dynamics 365 and assist with various IT projects
Learn and master our in-house developed platform

Skills and qualifications:

Some experience as a 1st/2nd line IT Support Analyst
Expertise in Windows 10/11, Microsoft 365, and Dynamics 365
Knowledge of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD
Experience with Apple Remote Desktop, JAMF, and Zendesk administration
Excellent problem-solving skills and the ability to document your work clearly
Strong communication skills, including working with non-native English speakers
A proactive mindset and the ability to identify root causes and propose solutions
Recent graduates with relevant skills and certifications are encouraged to apply!