MSP IT Systems Engineer I (Managed Services)

Location: Centennial, CO

Job Type:  Full-Time On-site

Salary:   $70,000 to $90,000 per year

MSP IT Systems Engineer I (Managed Services)

Don't settle for a job.  Continue your career!  TrinWare has been in business since 2004 and we are currently experiencing great growth and as a result, we currently have an opening in our MSP Division for an Engineer I!

Why pick TrinWare?

• Excellent benefits, including insurance cost share.
• Like minded computer enthusiasts that have over 250+ years of combined experience under one roof.
• A professional environment that is centered around learning and growth.
• Established customer base.
• Large current expansion of current business with large growth planned throughout the next 3-5 years.

About Us 

At TrinWare, the customer experience is everything. We believe that service to others is a core value that not only elevates TrinWare above the competition but also drives our business forward. We believe that accepting “good enough” is for the other guys. We know that in business, greatness requires the mental toughness of a warrior; we know that success is a marathon, not a sprint, and shortcuts always lead to failure. 

It doesn’t sound easy, does it? That’s because it’s not. We aren’t looking for those who seek easy; we’re looking for champions, people who are dedicated and committed to a mission—the TrinWare mission! 

Look, if you’ve made it this far and are still reading, you just might be the one we’re looking for.  Take a look at the skills and traits we seek in MSP Engineer I, get to know who TrinWare is, and if you think you’re up to the challenge of these requirements, follow the directions in the last section and make it impossible for us NOT to call you in for an interview.

Who we are:

We’re so much more than an MSP; TrinWare is a 20-year-old Centennial Colorado-based technology company.  We are unique in our industry. We are a Managed Services Provider, and IT Outsourcing Company. We are a Custom Computer Production Manufacturer, and we are innovators in our industry. Our continued growth and diverse expansions in the MSP and IT outsourcing marketplace require the addition of a Managed Services Engineer III. This position typically works an 8-hour shift between 7:00 a.m. and 6:00 p.m. in our facility, but on-call and before/after hours are required from time to time.

This is not a remote or work-from-home position. This position reports to the TrinWare Centennial, CO, office and may also require onsite services provided at our client locations.

Travel: some out-of-state and/or overnight travel for onboarding and project execution is required.

Essential Qualifications 

• REQUIRED: 5+ years’ client-facing IT service desk experience preferably in a managed services or multi-tenant support company.
• Experience performing advanced troubleshooting and administration of servers, networks, and standard business application.
• Experience managing IT projects.
• Experience building technical documents such as SOP's, SOWs and ConnectWise templates or configurations.
• Experience managing and servicing clients through RMM and PSA tools.
• Experience with core technologies preferred:
  1. Microsoft Windows Server, Exchange, SQL, and 365 and Azure platforms
  2. Linux
  3. Network design and administration (TCP/IP, DNS, SNMP, VLAN, SDWAN)
  4. Backup and Disaster Recovery – (Acronis and Veeam)
  5. Virtualization (VMware and Microsoft Hyper-V)
  6. Cybersecurity
  7. IT Regulatory Compliance frameworks (PCI, HIPAA, NIST)
• Cyber Security response experience.
• Compliance Experience, especially NIST and CMMC.
• Strong customer service focus and ability to bring hospitality to each support ticket.
• Ability to visualize the future and be forward thinking to drive new ideas.
• Creative mindset with the desire to build and develop methods and tools.
• Strong time management skills and the ability to stay organized during high volume.
• Strong problem-solving skills.
• Professional written and verbal communication and interpersonal skills.
• Hold current IT professional certifications from one or more preferred vendors, Microsoft, VMware, Cisco, CompTIA, Fortinet.
• Clean MVR.
• Ability to pass a drug and/or alcohol screen and background check.

Duties and Responsibilities

People Leadership

• Serve as a resource and escalation path for Support Technicians.
• Train and mentor junior technicians.

IT Service Delivery

• Provide technical expertise and services to TrinWare’s internal and external customers through project work and proactive recommendations.
• Own the customer satisfaction and successful outcome of technical projects. 
• Provide great documentation of work performed in our PSA tools (e.g. ConnectWise).
• Lead the onboarding process for new clients to set up long-term success.
• Provide technical guidance in development of project scopes and agreements.
• Actively demonstrate and cultivate TrinWare’s Core Values in both internal and external situations.
• VOIP phone network setup.

Financial Responsibility

• Fully document work time in systems of record, primarily ConnectWise.
• Properly account for all physical assets and software deployed to clients.

Organizational Leadership

• Continue learning and professional development by taking advantage of TrinWare’s reimbursement for professional IT certifications.
• Play a critical role in building TrinWare’s standards and processes for the future success of the company.

Pay and Benefits

The salary range for this position is $70,000 to $90,000 annually, commensurate with experience.  TrinWare’s available benefits include:

• Medical/Dental/Vision
• Company paid Life and Long-term disability
• Short-term disability
• 401K with matching
• Paid holidays/vacation/sick leave
• Employee discount/referral and assistance programs

TrinWare Core Values

TrinWare’s culture is a combination of high professional standards and a tight-knit team atmosphere.  These Core Values are the driving force behind the who, what and why of our mission.  We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technology’s great service providers. 

GOALS:

• Growth
• Optimism
• Accountability
• Leadership
• Service Clients

How do you get that next big break?   These are non-negotiable requests:

1. Provide a cover letter highlighting your championship mentality—a letter that makes us want to hire you today.
2. Great answers to the questions asked on this job posting.
3. A resume that addresses the skills and traits we are seeking in our next great hire.
4. Come to your interview dressed to impress.
5. Have some well thought out questions (including that one big question that can seal the deal).