Since 1950, United Community has provided best-in-class service to our customers as the foundation of every relationship. As a top 100 US financial institution, we are committed to improving our customers' financial health and well-being and the communities we serve. We provide a full range of banking, wealth management, and mortgage services to fit your unique needs, with more than 200 banking locations throughout Alabama, Georgia, North Carolina, South Carolina, Tennessee, and Florida. As of December 31, 2023, we had $27.2 billion in assets and 207 offices across the United States, a national SBA lending franchise, and a national equipment financing subsidiary. We are proud to have won several awards for our service, including nine J.D. Power awards that ranked us #1 in customer satisfaction with consumer banking in the Southeast. Forbes has recognized our bank for its excellence in banking services. We were included in Forbes' inaugural list of the World's Best Banks in 2019 and have been featured on the list again in 2020, 2022, and 2023. Additionally, we have been consistently recognized as one of the 100 Best Banks in America by Forbes every year since 2014. In 2023, Coalition Greenwich awarded us 15 Excellence and Best Brand Awards with national honors for Overall Satisfaction in small business and middle market banking. We were also recognized in 2023 by Newsweek as one of the Most Trusted Companies in America. We are honored to be recognized as a great workplace, too. We were named by American Banker as one of the "Best Banks to Work For" for the seventh consecutive year in 2023. In 2020, we were designated one of the Top Workplaces in South Carolina (Greenville Business Magazine) and Atlanta (Atlanta Journal-Constitution). We are an Equal Housing Lender and a Member FDIC. If you want a better banking experience, visit your local United Community today, and for more information about our products and services, please visit ucbi.com.

Job description

Universal Banker II

United Community is seeking a highly skilled Universal Banker II. As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transactions, you will support customers with their financial wellness by having needs-based conversations, identifying appropriate solutions.

What You’ll Do:

Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting
Maintain a comprehensive understanding of retail banking products and services
Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities
Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions
Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank
Educate customers on options for managing transactions using technology and all other tools and resources available
Apply product and service knowledge to effectively solve customer problems
Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality
Ensure adherence to banking regulations and internal policies

Required Skills/Experience

1+ years of previous banking, cash handling, or retails experience
NMLS License required

Demonstrated analytical, accuracy, and problem-solving skills
Strong verbal and written interpersonal communication skills

Preferred Skills/Experience:

Current Notary Public Certification preferred

Conditions of Employment:

Must be able to pass a criminal background & credit check
This is a full-time, non-remote position

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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