Senior Workday Systems Manager

We are looking for a Senior Workday Systems Manager to join our Operations team. The Senior Workday Systems Manager will help build and lead a team of Workday professionals while serving as an invaluable thought partner to the Functional Owners (People Operations, Talent Acquisition, People Business Partners, Payroll, Total Rewards, Learning and Development, and General Accounting) to convert the business needs into designs through architecture best practices, principles and process excellence. If you consider yourself a Workday expert and exude passion, creativity, and customer obsession - you will thrive here.

Core Responsibilities & Essential Job Functions

• Leadership and consultative skills: Provide hands-on leadership, combining strategic thinking and tactical execution.
• Workday Functional Roadmaps: Completion and maintenance of functional roadmaps through collaboration with the VP, Catalight Operations and functional leaders, review of vendor release, and roadmap materials.
• Focus on end-user experience to optimize efficiency and self-services while driving system adoption, and stakeholder engagement.
• Application & Business Process Enhancements: Scoping, planning, and execution of approved application enhancement projects, and requests for configuration changes.
• System Availability, Confidentiality, and Security Standards: Management of system support specifications and procedures.
• User Support: Manage the completion of support cases for Workday.
• Application Usage Monitoring: Monthly analysis and reporting on Workday application usage and Workday support performance.
• Customer Service: Regularly update functional owners and stakeholders on progress and issues. Execution of support to ensure we are living our values to best support customers and ultimately the clients we serve.
• Change Management: Proactively address change impacts and drive adoptions of Workday functionality.
• Operational Excellence: Maintain system/process documentation and automating processes.
• Continuous Improvement: Collaborate with functional owners and stakeholders to identify and implement system improvements and process efficiencies.

Supervisory Responsibilities

• This role has supervisory responsibilities and will require people management skills and the propensity to grow and develop the team. This role is responsible for leading Catalight’s dedicated Workday Support Team. This position will oversee a team of Workday subject-matter experts across several functional areas and will partner with cross-functional teams to support our customers.
• Manage team to maintain optimal performance of the Workday system, including configuration, security, testing, and reporting.
• Direct and enhance the delivery of Workday support.
• Build and sustain strong working relationships, working closely with the Functional Owners to manage project plans and effectively support Workday configurations.
• Analyze business requirements, offer solutions, and guide best practices based on technical knowledge.
• Oversee project planning, configuration, testing, and the launch of new or improved services and products.
• Demonstrate knowledge of Catalight’s products/services and Workday expertise to support customers and deliver on projects, Workday support, and configuration requests.
• Stay abreast of Workday system releases & enhancements. Anticipate needs across the businesses to influence decisions and recommend process improvements.
• Maintain data integrity through system audits and maintenance.
• Develop and mentor the Workday Support Team, overseeing performance metrics and ensuring high customer satisfaction.
• Address and resolve issues, including escalation management, conducting root cause analysis, and implementing corrective measures.
• Develop and maintain user job aids, guidelines, and documentation for the Workday system.
• Manage third-party vendors and contractors to support service delivery.

Qualifications
Minimum Education, Experience & Training Equivalent to:

• 5+ years experience implementing and supporting Workday across Human Resources and Finance.
• 3+ years prior managerial experience in leading and supporting a remote workforce.
• 10+ years of work experience in either information systems and/or functional human resources or finance roles.
• Strong written and oral communication skills and presentation skills, such as Workday demonstrations and client presentations
• Familiarity with ticketing systems such as Jira, ServiceNow, and Monday.com.
• Proven impact on business through roles clarification, process improvement, and technology solutions.
• Operate with high integrity and professionalism handling confidential employee data.
• Track record of successfully managing and optimizing Workday systems in a fast-paced environment with constantly changing business needs.

Preferred Qualifications

• Workday Pro HCM Core certification
• Workday Pro Financials certification

Knowledge & Skills:

• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.
• Proficient in Microsoft Office Suite, focused on Microsoft Excel, Microsoft Word and PowerPoint.
• Consistently demonstrate good judgment and decision-making skills while maintaining the highest level of confidentiality.
• Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Aptness to effectively communicate complex technical solutions to diverse audiences.
• Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.
• Critical thinking and problem-solving skills.
• Must be highly detail oriented.
• Strong interpersonal skills.

Physical Requirements:

• Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace.
• Visual and auditory ability to work with clients, staff and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Utilize computer and cell phone for effective communication.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training.

Time Type:

Compensation:

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.