SAP Business One (SAP B1) Lead

It's fun to work in a company where people truly believe in what they are doing!

We are seeking an SAP Business One (B1) Lead to join our global IT team. This role will focus on managing the day-to-day operations of SAP B1 across our global instances, ensuring seamless support for users, driving consistency, and overseeing system improvements, in addition to supporting new implementations.  The ideal candidate will combine deep SAP B1 knowledge with strong organizational skills, a metrics-driven mindset, and the ability to collaborate effectively with cross-functional teams worldwide.

Responsibilities:

• SAP B1 Support Management
  • Manage and resolve support tickets across Neogen’s global SAP B1 instances, ensuring prompt resolution and root cause analysis.
  • Serve as the primary point of contact for SAP B1-related inquiries, troubleshooting, and escalations.
  • Develop and maintain a knowledge base of recurring issues and solutions to improve support efficiency.

• Global Rollouts & Implementation Oversight
  • Oversee the rollout of new SAP B1 instances, partnering with implementation teams to ensure successful deployments.
  • Collaborate with third-party implementation partners, ensuring deliverables align with business objectives and global consistency standards.

• Audit and Compliance Support
  • Develop IT General Controls (ITGCs) for SAP B1.
  • Ensure SAP B1 processes and configurations adhere to compliance standards and best practices.
  • Ensure all audit controls and security protocols are followed and coordinate evidence preparation and deficiency remediation with internal and external audit.

• Strategic Leadership
  • Understand the global SAP B1 landscape, business requirements, and organizational goals to drive improvements and consistency.
  • Collaborate with stakeholders to identify pain points and implement process enhancements.
  • Define and promote best practices for SAP B1 usage and support across global teams.

• Metrics and Performance Monitoring
  • Develop and track key performance indicators (KPIs) for SAP B1 operations and support.
  • Use data to identify trends, optimize processes, and improve system performance.

• Continuous Improvement
  • Stay updated on SAP B1 updates, patches, and trends, advising on potential impacts and benefits for the organization.
  • Lead initiatives to optimize SAP B1 processes, improve efficiency, and reduce manual effort.

• Qualifications
  • Proven experience managing SAP Business One in a global environment, including SAP B1 certification or equivalent hands-on experience with strong understanding of SAP B1 modules, configurations, and best practices.
  • Experience with audit controls and ITGC compliance.
  • Strong problem-solving skills with the ability to facilitate resolutions for complex functional and technical issues.
  • Excellent organizational, communication, and interpersonal skills.
  • Strong attention to detail and a commitment to delivering high-quality work in a fast-paced and dynamic environment.
  • Metrics-oriented mindset with experience developing and tracking KPIs for system performance.

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.