Applications Support Analyst / Administrator (Salesforce)

Description

About us

Browzwear is the leading provider of 3D fashion design, development, and merchandising solutions. Our mission is to revolutionize the apparel industry with our truly disruptive 3D technology, providing the exact tools needed to exploit the extensive opportunities in the market to achieve that goal. We work with some of the biggest and most well-known global companies in the industry.

Job Description: The Applications Support Analyst / Administrator (Salesforce) will be our internal “Salesforce Expert” and be responsible for the day-to-day administration of our CRM. From building and maintaining integrations to ongoing maintenance and support, this role will play a critical part of the future success of the GTM team. This is a perfect opportunity for a junior administrator to leverage their tactical expertise to drive strategic recommendations, and help see ideas through from conception to implementation. 

Responsibilities

·      Support the creation of new Salesforce features and improvements including new field creation, task automation, and other enhancements

·      Own general maintenance including user administration, role management, user permissions, and other ongoing maintenance tasks

·      Provide timely resolution and manage end-to-end communications with the GTM team on Salesforce issues and bugs, including “hot fixes” and collecting requirements to escalate larger issues to internal stakeholders accordingly

·      Manage and support different business applications and integrations including DocuSign, Zoominfo, Cognism, Skilljar, and ClosePlan

·      Assist with ongoing data maintenance and hygiene including bulk updates, account transfers, and other data projects as needed

·      Collaborate with internal and external team members to identify system enhancements that help improve internal processes 

Requirements

Requirements

·      2-4 years experience managing or supporting Salesforce administration, preferably within a SaaS environment

·      2+ years experience managing or overseeing Salesforce integrations

·      Familiarity with SaaS business model and associated metrics

·      Excellent verbal and written communication skills to work effectively across a geographically-dispersed team

·      Comfortable managing multiple projects and deadlines

Nice-to-Have

·      Salesforce Admin or other certifications

·      Experience with any of the following integrations: DocuSign, Zoominfo, Cognism, Chorus, Skilljar, ClosePlan

·      Any coding or querying logic (SOQL)