🌎 Location: Remote within the US
⬆ Reporting Into: Growth Account Manager, Team Lead
💰Compensation: $75,000-$80,000 base salary with total expected compensation of $110,000-$115,000 based on qualifications and experience.
About Ceros
At Ceros, we believe that creating powerful digital experiences is essential for helping organizations tell their stories and differentiate their brands. In a world where buyers are inundated with endless digital noise, it’s critical for brands to deliver experiences that inspire, educate, and make a lasting impact on the audiences that matter most.
Our no-code content creation platform empowers businesses to transform the buying journey with rich, interactive experiences that capture the attention of buyers and drive enduring business outcomes. The platform makes it faster, easier, and more cost-effective to create premium digital experiences, allowing businesses to scale it across their go-to-market programs.
Today, Ceros powers some of the most engaging experiences on the web. In 2023 alone, interactive content created with Ceros — from websites to landing pages and pitch decks to case studies— was viewed more than half a billion times, with over 3 million comments added using MarkUp, our visual collaboration tool.
Working at Ceros means making an impact at scale. Our products and services are beloved by over 500,000 users and leveraged by leading brands including Workday, Colliers, Getty, McKesson, and McKinsey. Ceros is backed by top-tier investors, including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.
The Role
We are looking for a Growth Account Manager who is passionate about helping clients unlock value quickly and strategically within a 5-week trial period. This is not a typical account management role — it’s about driving immediate product adoption, guiding clients toward success, and helping them see the value of Ceros right away. The primary focus is on onboarding new teams, offering tailored training and guidance, and ensuring clients are set up for long-term success. Once the trial period concludes, clients will transition to a long-term Customer Success Manager. You’ll work closely with Account Executives to identify and capitalize on expansion opportunities while helping customers discover the full potential of the Ceros platform.
Key Responsibilities
- Serve as the Ceros expert for potential and current clients by leveraging your design skills and product expertise to deliver onboarding support, product training, and strategy sessions that demonstrate value and enable user groups to succeed during the trial period.
- Address client pain points with tailored, design-driven solutions that integrate seamlessly into their workflows, aligning with their specific business goals, industry, and personas.
- Maximize trial-to-upsell conversions by ensuring clients quickly grasp Ceros's value, proactively monitoring trial health, addressing risks or obstacles with strategic actions, and setting them up for a seamless handoff to the Customer Success Manager.
- Educate customers on the full Ceros ecosystem, ensuring they understand the breadth of resources available — including educational tools, support, case studies, and interactive content best practices — to drive adoption and engagement.
- Alongside the Account Executive, cultivate and expand relationships with key decision-makers, including VP and C-level executives, ensuring the customer’s ongoing success and long-term value from Ceros.
- Share strategic insights and utilize a strong sense of curiosity and out-of-the box thinking to introduce initiatives such as content programs, events, customer marketing ideas, and more that drive real business impact.
Practical stuff we anticipate you having
- 3+ years of experience in enterprise customer success/account management, preferably in a SaaS environment.
- Experience with the Adobe Suite (or similar design tools).
- Proven track record of quickly driving product adoption and fostering client success within a trial period or early stages of the customer lifecycle.
- Strong understanding of digital marketing and content strategy, with the ability to guide clients through basic design principles and interactive content creation.
- Familiarity with the marketing landscape, including typical pain points, campaign planning cycles, and objectives.
- Strong communication skills with the ability to facilitate creative strategy sessions and provide tactical support to customers.
- Analytical and project-oriented mindset with a passion for solving problems creatively and driving measurable results.
- Versatile and adaptable, able to seamlessly switch between roles as a strategic thinker, seller, product expert, and educator to meet the unique needs of each client and drive immediate value.
What we’re looking for from the heart
- You’re driven by a deep desire to make an impact, helping customers achieve success and unlock the full potential of the Ceros platform by transforming their content through the power of interactivity.
- You thrive in fast-paced, high-impact environments and take pride in making a tangible difference quickly, bringing energy and enthusiasm to every challenge.
- You are a natural problem solver with a curious and resourceful mindset, eager to learn, adapt, and uncover creative solutions that address the unique needs of our clients.
- You have a design-driven perspective and love inspiring clients to reimagine their digital content in bold and innovative ways.
- You are a self-starter and a go-getter, willing to take initiative, learn independently, and do whatever it takes to help clients succeed.
- You’re an exceptional collaborator, working seamlessly with internal teams and clients to deliver results while fostering a positive, team-oriented environment.
- You’re intellectually curious, always looking for ways to innovate, improve, and push the boundaries of what’s possible for both clients and the Ceros team.
- You bring smart, strategic thinking into every interaction, balancing creativity and practicality to achieve meaningful results.
Key Things to Know
- This is a full-time position
- This is a remote-first role
Benefits
📈 Stock options
🏥 Premium health insurance*
🏦 401K matching*
👶 16-weeks paid parental leave for primary caregiver
🌴 Flexible vacation days
🤒 Paid Sick days
💵 Stipend for your home office setup
💻 Excellent gear (Macbook Air, external monitor, etc.)
👩💻👨💻 Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another
🏢 Unlimited access to co-working spaces around the globe
*Varies based on location
At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.
As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
