Director of Program

Role: Director of Program

Reports to: CEO

Location: Remote, USA. Colorado or Texas preferred but not required

WHO WE ARE

Climb Hire is a national workforce development organization dedicated to creating economic opportunity and mobility for overlooked working adults. Millions of people, especially those without four-year degrees, have great career potential and talent. What theyre missing is opportunity. Thats where we come in.

Our unique model teaches in-demand technical skills alongside evergreen people skills like relationship building and networking, providing adults stuck in dead-end jobs with the support, skills, and confidence they need to land higher paying jobs and continue to achieve professional growth. On average, Climbers entering our program are earning $27,000 or less. After completing one of our learning tracks, they increase their income by an average of $26,000, with over 80% of job-seeking Climbers securing new roles within 6 months.

At Climb Hire, we know that relationships matter just as much as talent or degrees. Were a community, not a class. Through our innovative learning tracks and a thriving community of Climbers past and present, we foster a continuous cycle of support that exponentially increases the value of connections for everyone within it. Now, we are on a rapid growth trajectory to expand our impact and create life-changing opportunities for 2-4 times the number of Climbers we currently serve.

Our mission is to give Climbers the upper hand in their careers, even when life didnt give them a head start.

WHAT WERE LOOKING FOR

The Director of Program Management at Climb Hire will be the operational backbone of our program delivery, ensuring that all aspects of the Climber experience run smoothly, efficiently, and with the highest standards of program fidelity. Reporting to the CEO, this role leads the execution of program initiatives, manages day-to-day operations, and serves as the key liaison across teams to ensure seamless program function. This role requires a high level of empathy for Climbers, accountability, and a commitment to enhancing operational practices to continually improve the Climber experience.

WHO YOU ARE:

You are a strategic leader with a strong background in program operations or project management, particularly in workforce development or the nonprofit sector. You have a track record of improving program delivery and driving operational success. Your excellent communication skills help you forge meaningful relationships with Climbers and collaborate effectively with cross-functional teams. Youre data-driven, using insights from performance metrics to guide your decisions and enhance outcomes. Most importantly, you are passionate about Climb Hires mission and committed to fostering economic opportunity for overlooked and hidden talent.

RESPONSIBILITIES

Program Strategy and Vision

• Develop and lead a data-driven program strategy in partnership with the CEO to support the growth, impact, and quality of Climb Hires cohort programs.
• Own and communicate the program vision across all program elements, focusing on long-term impact and scalability, in alignment with the organizations strategic goals.
• Define the vision for adjuncts (part-time cohort support staff) working closely with the Director of Instruction to ensure alignment with program objectives and quality standards.
• Oversee instructional design for future cohorts of Climbers

Program Operations and Management

• Oversee the execution of Climb Hires cohort programs, ensuring operational fidelity and alignment with program goals.
• Optimize policies, SOPs, and performance metrics, ensuring they align with program goals and support a seamless Climber experience.
  
  

Climber Relations and Communication Management

• Lead the program team to deliver a high-quality, data-informed Climber experience through responsive support and proactive solutions.
• Analyze trends in Climber needs and adjust policies to improve program outcomes and satisfaction.

Leadership & Team Development

• Lead and manage the Program team, including direct management of the Director of Instruction, Program Coordinator, and Instructional Design contractors.
• Set clear performance goals, provide feedback, and support professional development.
• Serve on the senior leadership team, providing strategic input and leadership to drive organizational goals and ensure alignment with Climb Hire's mission and vision.
• Coach and mentor team members, fostering a strong team culture, accountability, innovation, and continuous improvement.

Cross-Functional Collaboration

• Act as the liaison between the program team and other departments, such as Admissions and Career Development, to ensure cohesive program support.
• Communicate updates and programmatic needs effectively to other teams to enhance integration and efficiency.

QUALIFICATIONS:

• Passion for Climb Hires mission to create economic opportunities for hidden talent.
• Proven experience in program management, program operations, or instructional/learning design, ideally in education or workforce development.
• Demonstrated ability to lead and support diverse teams, including part-time and contract staff.
• Excellent judgment, balancing policy adherence with adaptability.
• Skilled in project planning and execution across multiple initiatives.
• Exceptional communication and relationship-building abilities.
• Colorado or Texas location preferred but not required.

SALARY & BENEFITS

• Salary is competitive and commensurate with experience
• Three weeks of vacation, including holidays, with the office closed the last week of December
• Virtual work environment
• 89% employer-funded comprehensive medical, dental, and vision coverage for you (dependents may be added to coverage at additional cost)
• 401(K) retirement plan (4% employer match)

REMOTE WORK POLICY

All Climb Hire team members are working remotely. We will gather as a team for regular retreats. Our staff is located across the country. Occasional programming or observations may align with PST hours

DIVERSITY, EQUITY, AND INCLUSION

Climb Hire is an Equal Opportunity Employer and firmly believes in creating a workplace that respects and values diversity of cultural, ethnic, and experiential backgrounds. We encourage candidates from diverse backgrounds, including those without a college degree, to apply for this role. We believe talent comes in many forms and are committed to providing opportunities for all individuals to succeed and thrive in our organization.