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Job description

We are seeking a Senior Data Analyst (Customer Experience Platform). As the Data Analyst for the Customer Experience Platform youll work closely with the product teams to understand our customers behavior and help them to inform where we focus our R&D efforts. Were a scaling team in the midst of building the strategy and vision for things like AI-led support.

Responsibiilities:

Partner with counterparts in product, engineering, finance, and operations departments to produce the analyses, datasets and data models necessary to measure and inform product development.
Develop deep systemic knowledge of data from operational systems (eg CRM or ERP software) and strategies for continuous improvement of the reporting capabilities of that data.
Prototype SQL queries to create datasets that support product, operational, and revenue reporting needs.
Build tools and dashboards to automate reporting and generate insights that will allow the team to quickly and accurately see how our products and processes are performing.
Proactively identify areas outside the regular stream of business requests where analytics can add value - have that canary in a coal mine mentality when it comes to data.
Bachelor's degree in Computer Science, Information Systems, or a related field (or proven experience in these areas).

Requirements:

Bachelor's degree in Computer Science, Information Systems, or a related field (or proven experience in these areas).
3+ years professional experience in BI, Data Analytics, Data Engineering, or similar role, with a focus on understanding user and behavioral data and its relationship to business outcomes.
Robust methods for QA data to ensure accuracy and completeness.
Strong SQL & data modeling skills.
Advanced knowledge of ETL and data pipelining practices.
Ability to and comfort with disambiguating stakeholder needs and requirements.

Preferred:

Relevant work experience in a high-growth tech or SaaS company
Experience using backend data from operational sources (Netsuite, Salesforce, RevPro / Zuora Revenue)
Experience with Hex, Looker, Snowflake, Airflow, GitHub, AWS, dbt, python
Familiarity with Financial and Accounting concepts, data and reporting

Benefits: