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Telehealth Community Care Navigator

Remote: 
Full Remote
Contract: 
Salary: 
96 - 96K yearly
Work from: 

Offer summary

Qualifications:

High school diploma with relevant experience., Proficiency in remote communication technology., Experience with scheduling platforms and EHR systems., Bilingual fluency in Spanish is required..

Key responsabilities:

  • Engage patients through various outreach methods.
  • Conduct patient intakes and coordinate care connections.
Synapticure Inc. logo
Synapticure Inc. Startup https://synapticure.com/
11 - 50 Employees
See more Synapticure Inc. offers

Job description

About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS.

About the Role 
The Care Navigator (CCN) is a key member of Synapticure's GUIDE Program, providing critical support, education, and care coordination to patients and caregivers living with Dementia, Alzheimer's, and other cognitive diseases. This role involves serving as a compassionate point of contact and advocating for the needs of vulnerable populations while contributing to innovative, patient-centered care delivery. You will partner closely with internal and external stakeholders to deliver a seamless and supportive care experience.

Job Duties - What you'll be doing
  • Engage eligible patients through telephonic, written, and digital outreach, explaining program expectations and goals.
  • Conduct patient intakes and coordinate connections to neurology experts, PCPs, and community resources, adhering to HIPAA standards.
  • Partner with RN Care Coordinators to create and implement care plans focused on patient goals, risk mitigation, and addressing social and care coordination needs.
  • Provide dementia education to patients and caregivers, equipping them with resources to navigate their care journey effectively.
  • Monitor care plan progress through regular check-ins, ensuring timely resolution of patient needs and appropriate delegation of tasks.
  • Utilize patient portals, electronic health records, and scheduling platforms to track and document member interactions and care progress.
  • Facilitate cross-functional collaboration with clinical and non-clinical team members to iterate on patient care plans.
  • Provide non-clinical education on preventative care topics and respond promptly to emerging patient needs.

  • Requirements - What we look for in you
  • High school diploma with sufficient experience to excel in the role.
  • Proficiency in technology for remote communication (telephone, text, and virtual platforms).
  • Strong verbal and written communication, organizational, and interpersonal skills.
  • Experience using scheduling platforms and electronic health record systems for accurate appointment and data management.
  • Ability to collect and document member clinical and demographic data in a timely manner.
  • Exceptional problem-solving skills and ability to collaborate effectively with team members to overcome healthcare system challenges.
  • Adaptable, with a growth mindset and willingness to handle shifting priorities in a fast-paced environment.
  • Proven ability to establish cooperative relationships with patients, teammates, and healthcare providers.
  • Experience in clinical care, geriatrics, or working with patients with dementia.
  • Bilingual fluency in Spanish to support a diverse patient population.

  • We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:
  • Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do. 
  • Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families and personal experiences, we recognize the seriousness of our patients’ circumstances, and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
  • Seek to understand, and stay curious. We start by listening to one another, our partners, our patients and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.  
  • Embrace the opportunity. We are energized by the importance of our mission, and bias toward action.

  • Benefits for full-time employees
  • Remote-first design with work from home stipend
  • Competitive compensation with an annual bonus opportunity 
  • 401(k) with matching contribution from day 1 
  • Medical, Dental and Vision coverage for you and your family
  • Life insurance and Disability
  • Generous sick leave and paid time off 
  • Fast growth company with opportunities to progress in your career 
  • Travel Requirements:This position is fully remote, and we provide the necessary technology to work from home. Occasional travel to our headquarters in Chicago, IL and/or other locations may be expected.

    Salary and Benefits:Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience

    Required profile

    Experience

    Industry :
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Adaptability
    • Growth Mindedness
    • Communication
    • Social Skills

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