At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
This position is a Motorola Solutions System Manager for the CommandCentral AWARE installation, based in Lake Co, Indiana. The System Manager will be responsible for supporting various customer functions and products that are part of the Motorola CommandCentral AWARE deployment, related services, and interfaces. The System Manager builds and maintains positive, effective, and mutually beneficial working alliances with the customers within their territory; initiates problem solving action and follows through to resolution; executes customer operations policies and procedures for the Real Time Crime Center (RTCC).
Responsibilities of the CommandCentral AWARE System Manager include but are not limited to:
Provides tailored technical customer operations support and consulting for customers’ CommandCentral AWARE system, related services and interfaces
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
Work virtually with or travel to sites around the country to provide assistance with SOP creation and process discovery, demonstrate tool capabilities, and navigate agreements for inter-jurisdictional data sharing.
Assist customers with their vendors and partners to connect data points within their CommandCentral AWARE instance.
Executes customer operations policies and procedures
Assists in the testing and execution of new builds
Navigate various data input connections (video, location services, etc), and work with site personnel to successfully bring these elements into the customer's CommandCentral AWARE instance.
Runs diagnostics; runs system performance and requirements analysis
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers, their vendors, and surrounding jurisdictions
Initiates problem solving action and follows through to resolution
Performs root-cause analysis of problems to formulate and recommend improved alternative operations
Leads process improvement initiatives
Assists with administrative functions for the CommandCentral AWARE solution
Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position.
Preferred Knowledge/Skills:
Motorola Solutions CommandCentral AWARE
Experience with GIS applications
Video Management Software
Excellent interpersonal skills
Fluent in English, oral and written
Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support
Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management
Proven track record working with or deploying enterprise hardware and software solutions
Experience creating positive working relationships with customers, vendors, and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment
Ability to troubleshoot application system issues including hardware, network and third-party components
Self-motivated with the ability to manage workload with minimal oversight
Experience with Microsoft Windows Server and Desktop Operating Systems (Active Directory)
Experience with MS SQL Server and Desktop Operating Systems (MCSA/MCSE Skills)
Experience with Linux Server and Virtualization Software
Experience with Public Safety Applications
Experience with firewalls and routers and Network Services (DNS, IP, HOSTS, Routing)
Experience with creating and maintaining inner-system connections through APIs
Preferred Qualifications:
IT related Bachelor's Degree preferred
3+ years Computer Science, Networking, Engineering, Information Technology System Maintenance experience (public safety system experience preferred)
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Associates degree or higher in Computer Science or 4+ years of work experience in resolving customer technical issues
Must be able to obtain background clearance as required by the Customer and Motorola Solutions Inc.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Our U.S. Benefits include:
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
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