Intake Coordinator (Los Angeles, CA)

Requirements

Description and Requirements

Responsibilities:

• Welcome participants to the job location.
• Instruct and support participants throughout their time at the job location
• Track participant appointments.
• Ensure participants’ satisfaction
• Foresee logistic challenges and solve them proactively
• Report and escalate to management as needed
• Track data in spreadsheets using Google Sheet/Excel experience
• Coordinate project activities with team members as needed
• Cooperate and report regularly to Program Manager, Project Managers and other team members
  
  
  

Minimum Qualifications:

• 1-2 years of work experience in customer service for the food, retail or hospitality industry
• Familiarity with iOS and macOS
• Exceptional customer service experience and skills
• Able to commit to a weekly schedule for the duration of the project
• Ability to interact professionally with project participants
• Experience with progress tracking and reporting, comfortable with Sheets/Excel.
• Excellent verbal and written communication
• Strong organizational skills, meticulous attention to detail
  
  
  

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

The Intake Coordinator is expected to interact directly with participants upon their arrival onsite and will be responsible for participant intake. The Intake Coordinator will report to the Site Manager and training will be provided before the start of data collection. Sessions occur in Los Angeles, CA.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.