Job description

Job Title: Customer Service Representative (Native Italian)

Location: Athens, Greece
Job Type: Full-time
Salary: Competitive, based on experience

Position Overview:

As a Customer Service Representative, you will be the primary point of contact for our Italian-speaking clients. You will assist with a range of customer inquiries, from product information to troubleshooting, ensuring each interaction is handled with professionalism, empathy, and efficiency. Your native Italian language skills will be essential in offering high-quality service and maintaining customer satisfaction.

Key Responsibilities:

Provide outstanding customer support via phone, email, and chat in Italian.
Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
Assist customers with product or service inquiries, order tracking, and account management.
Ensure all customer interactions are accurately documented and tracked within our CRM system.
Escalate complex issues or complaints to the appropriate department or team members.
Stay informed on product knowledge, company policies, and industry trends to provide accurate information.
Collaborate with internal teams to improve processes and enhance the customer experience.

Requirements:

Native fluency in Italian (spoken and written) is a must.
Strong proficiency in English for internal communication and reporting.
Excellent communication, problem-solving, and interpersonal skills.
Ability to manage multiple customer inquiries simultaneously in a fast-paced environment.
Prior experience in a customer service role is preferred but not required.
Proficiency in using CRM systems and Microsoft Office Suite (or similar software).
Customer-focused, with a keen attention to detail and a positive, can-do attitude.

What We Offer:

Competitive salary and benefits package.
Opportunities for career growth and development.
A dynamic, friendly, and inclusive team environment.
Flexible work hours and remote work options.
Ongoing training and support to help you succeed.

If you are a self-motivated, customer-oriented individual with native Italian language skills, we would love to hear from you!

How to Apply:
Please submit your resume and cover letter detailing your qualifications and interest in the position to [email/contact information].

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