Job description

*This is a DIRECT HIRE position with Allied Solutions*

Ensures deliver of excellent customer service to English and Spanish callers while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism without direct supervision. Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance. Canceling of Auto CPI per procedures and lender particulars. Working Mortgage, Escrow, Commercial, Condo and Flood accounts thoroughly per procedures and to resolution. Working level 3 inbox emails.

NOTE: This is a REMOTE DIRECT HIRE position with Allied Solutions

Job Duties and Responsibilities:

Inbound Calls (75%):

Handle incoming borrower, agent and lender calls at a professional level
Accurately compose written information for loan histories
Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
Ability to follow up and resolve customer problems or issues
Mentor fellow co-workers as requested by supervisor
Report any system and related issues
Correctly work Mortgage, Escrow, Commercial, Condo and Flood accounts.
Keying escrow premium
Resolving difficult accounts / problem solving
All accounts need worked in accordance to all regulations
Taking ownership of account to assure further escalation does not transpire
Level 3 inbox emails from borrower to help rectify outstanding issues

Metrics (10%):

Meet set goals and assigned workload expectations for productivity
Meet and exceed Quality audits and metrics
Ability to be coached and learn from previous errors and know what is needed to improve
Meet monthly regarding scorecard metrics

CPI Cancel (15%):

Review insurance policies for compliance and lender requirements as well as cancel vehicle CPI policies
Assure CPI Cancel protocol/procedures are being followed
Quality must be maintained to minimize premium loss

Qualifications (Education, Experience, Certifications & KSA):

High school diploma required
Ability to distribute and exchange information with others
Strong attention to detail and organization skills required
Strong problem solving and analytical abilities required
Dependable and reliable
Ability to acknowledge and respect confidential information
Excellent telephone, written and verbal communication skills with strong customer service focus
Professional interaction with employees, peers and customers required
Ability to answers questions, correct errors and resolve discrepancies
Ability to learn quickly
Ability to remain composed and effective under pressure

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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#LI-REMOTE

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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