Contact Center - Temp Support

Overview:

The Contact Center is responsible for providing superior customer service with the yearning to help respond to inquiries from both internal and external customers, respectfully and professionally. Serves as the customer service telephone liaison for the Bank. 

 Responds to inquiries, performs research to resolve issues, educate customer and promote the Bank’s products and services, responds to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. This position will Identify customer needs and offer new opportunities to customers by cross-selling or referring to appropriate business line to deepen customer relationships, as well as support and participate in bank initiatives and sales campaigns. In addition, this position ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards.

• High School Diploma or equivalent, and excellent customer service skills, and experience servicing customers; daily interaction with customers in addressing customer’s questions and concerns.
• Must have excellent communication and interpersonal skills. Bilingual (English/Spanish required).
• Must have excellent telephone skills.
• Must have problem solving ability, ability to work in a team environment, ability to multi-task and the ability to handle difficult situations.
• Good knowledge working with MS Office products (Word & Excel) and the Internet
• Banking or financial services experience is preferred.
• Knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products a plus.