Bilingual Growth & Operations Specialist

This is a remote position.

Mon - Fri 9 AM- 6 PM (PST) includes 1h unpaid break.

Job Description

As a Hybrid Sales and Customer Support Representative, you’ll play a pivotal role in driving business growth and ensuring customer satisfaction. This dynamic position offers a unique blend of sales and support responsibilities, allowing you to develop a diverse skill set. You’ll manage inbound sales requests, conduct product demonstrations, and provide top-notch customer support for a range of brewery clients. With a focus on smaller accounts and subscriptions ranging from $40 to $200 per month, you’ll be instrumental in nurturing relationships and expanding the company’s market presence.

Responsibilities

• Respond promptly to inbound sales inquiries, qualifying leads and moving them through the sales funnel
  
• Conduct engaging online product demonstrations for potential clients, focusing on smaller brewery accounts
  
• Manage and update the CRM system to ensure accurate customer information and efficient sales processes
  
• Handle 5-10 weekly support requests, providing timely and effective solutions
  
• Triage customer issues, escalating complex problems when necessary
  
• Assist in expanding the company’s presence in Central and South American markets
  
• Collaborate with the team to optimize sales and support processes
  
• Manage and renew subscriptions, ensuring high customer retention rates
  

Requirements

• Fluency in English and Spanish (bilingual) to serve diverse international clients
  
• Sales experience with B2B preferred SaaS experience
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly
  
• Experience with CRM systems and aptitude for learning new software quickly
  
• Strong problem-solving skills and ability to work independently in a fast-paced environment
  
• Customer-oriented mindset with a passion for delivering exceptional service
  
• Basic understanding of SaaS business models and brewery operations (preferred)
  
• Ability to seamlessly switch between sales and support tasks
  
• Excellent time management and organizational skills
  
• Enthusiasm for technology and its application in traditional industries
  

Requirements

• Sales experience with B2B preferred SaaS experience
  

Benefits