Service Support Coordinator

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

As a Program Coordinator with VRI, you will monitor a territory of field installers to ensure parents and grandparents are connected to VRI’s team at the press of a button. We will give you the tools and support to be successful, and your communication and process aptitude will help you to succeed and grow.

You will...

• Establish and maintain excellent communication with field installers to ensure the on-time completion of installations, disconnects, and all services in the most efficient manner.
• Analyze data to prioritize your follow up tasks.
• Answer daily phone and email communication using the program coordinator telephone queue system.
• Monitor and manage all open jobs to ensure proper documentation and follow-up actions are taking place.
• Resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved.
• Maintain timely responses to requests.
• Manage and maintain compliance documentation.
• Verify and processes accuracy of field installer invoicing submissions.
• Provide field installer follow ups.
• Maintain access to and security of highly sensitive materials.
• Refer client complaints to appropriate persons.
• Maintain protocol information supplied from reference materials, memos, and training sessions.
• Identify new field installers for areas in need of support.
• Support field installer inventory management, ordering, and website support.
• May be required to assist with special projects as needed.

We are excited to speak to someone with the following...

• Required High School Diploma (College degree preferred)
• Self-motivation and the ability to work independently and with teams
• Proficient in the use of Word, Excel, Outlook, and Powerpoint
• Excellent oral and written communication skills
• Proficient in managing multiple tasks at the same time
• Ability to work flexible hours and overtime when needed

Pay: $16.36 - $22.09 hourly

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com