Senior Manager-Delivery

RafterOne is an esteemed Salesforce Summit Partner, building our clients businesses with multi-cloud commerce solutions. As Rafters, we are tightly bonded to RafterOne culture as we design and deliver world-class solutions to our clients.

"We are Respectful.”

"We are Adaptable.”

"We are Focused.”

"We are Thoughtful.”

"We are Engaged.”

“We are Relationship Driven”

WE ARE ONE PROBLEM-SOLVING TEAM

Website: https://www.rafter.one/

 JOB SUMMARY:  

RafterOne’s Salesforce B2B and Managed Service Practices are seeking a skilled and proactive people leader with Salesforce.com experience to join our team as a Senior Manager- Delivery. In this role, the Senior Manager-Delivery will lead a team of software engineers in a delivery pod structure. He/She should be proficient in project planning, execution, monitoring, and control to ensure successful delivery. Responsibilities include managing timelines, resources, and budgets while collaborating with cross-functional teams and stakeholders to meet project goals. Additionally, he/she will oversee risk management, team leadership, and stakeholder communications to ensure a smooth workflow and maintain high performance standards across projects. He/She will also assist and guide team members in upskilling through training, technical certifications, and learning client facing soft skills. This role requires a proactive self-starter with strong leadership skills to drive team performance effectively. The ability to multitask is essential for managing multiple priorities and ensuring project success. 

 ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

Team Leadership: 

• Team Building and Management: Building high-performing teams, assigning goals & objectives and providing guidance and support to team members. 
• Performance Management:Setting clear expectations, providing regular feedback, and conducting performance reviews. 
• Conflict Resolution: Mediating conflicts within the team and between stakeholders. 
• Guide team members professional growth by establishing career paths that include technical, soft-skill, and communication mastery. 

Stakeholder Management: 

• Communication: Effectively communicating project status, risks, and issues to stakeholders. 
• Relationship Building: Building strong relationships with clients, business stakeholders, and technical teams. 
• Expectation Management: Setting clear expectations and managing stakeholder expectations throughout the project lifecycle. 

Risk Management: 

• Risk Identification: Identifying potential risks and assessing their impact. 
• Risk Mitigation: Developing and implementing strategies to mitigate risks. 
• Contingency Planning: Creates contingency plans to address unexpected challenges. 

Technical Expertise: 

• Problem-Solving: Analyzing complex technical problems and providing solutions. 
• Decision-Making: Making informed decisions based on technical and business considerations. 

Project Management: 

• Planning and Execution: Creating comprehensive project plans, resource allocation and risk management strategies. 
• Project Monitoring and Control: Tracking project progress, identifying potential issues, and takes corrective actions to ensure timely delivery. 
• Budget Management: Manages project budget, monitoring burn rates, and optimizing resource utilization. 

EDUCATION, TRAINING AND EXPERIENCE:

•  A bachelor's degree, preferably in Business, Management & Information Systems, Information Technology or Computer Science or equivalent combination of education and experience required 
• 5+ years of experience managing Salesforce projects, with a record of accomplishment of delivering successful implementations. 
• 5+ years’ experience in People Management 
• Salesforce Admin Cert preferred 
• Other Salesforce Certs are a plus 
• PMP certification is a plus 
• Business Analyst certification is a plus 

SKILLS, KNOWLEDGE, AND ABILITIES: 

• Excellent US English verbal and written skills required 
• Excellent Leadership Skills 
• Solid organizational skills including attention to detail and multitasking skills 
• Proactive self-starter with strong leadership skills to drive team performance effectively 

RafterOne is an Equal Employment Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.