Field Service Engineer London base

For more than 30 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to make a significant contribution to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 4,900 experts from over 50 countries contribute to our sustainable success. 

If you are passionate about working for an innovative company that provides cutting-edge scientific solutions, join us! Our client base is diverse - we work with hospitals, universities, research institutes, and pharmaceutical companies.

• Your role will be to provide excellent service and support to our instruments and customers. This includes preventive maintenance, safety repairs, installing, upgrading, and qualifying instruments such as IQ/OQ.
• You will also resolve issues through hardware and software troubleshooting. With a focus on customer satisfaction, you will communicate with customers via email and telephone to ensure resolution and follow-up.
• You will be responsible for maintaining accurate records of the performance data of the equipment, service records, and the stock of spare parts.
• You will work with colleagues in the wider UK sales team to ensure customer needs are met.

• To qualify for this role, you have an HND in Engineering or in a comparable field, as well as at least 2 years of experience in equipment support for biotech instrumentation, field service repair, fluid control systems, and system-level electrical/mechanical troubleshooting.
• This role requires excellent computer networking, troubleshooting, and communication skills.
• Experience with imaging or flow cytometry instruments is advantageous.
• The ideal candidate should be self-motivated and able to travel up to 80% of their working time, including occasional international travel.
• The preferred location for this role is London, however other locations can be considered as national travel is required.

Further informations
For this role we offer an attractive salary, OTE bonus scheme and employee benefits and company car. Manual UK driving license required.

What we offer

• Diversity: International teams and cross-border intercultural communication
• Room for creativity: It’s the most clever solution that we always strive for
• Miltenyi University: A clever mind never stops learning, take advantage of our inhouse Training Academy

Contact us
If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for, outlining the reasons you have made this application.