Technical Specialist II (Data Center Technician) San Antonio, TX

Responsibilities:

H-E-B Digital is seeking new team members (Partners)! Since our inception, we’ve been investing heavily in our customers’ digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital, and we’re hiring across the stack: front-end web and mobile, full-stack, and backend engineering. We’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. Our digital solutions are growing in popularity and adoption—like Curbside and Home Delivery—so you’ll get the opportunity to define the user experience for millions of customers and hundreds of thousands of Partners. If you’re someone who enjoys taking on new challenges, working in a rapidly changing environment, learning new skills, and applying it all to solve large and impactful business problems, we want you as part of our team.

Our Partners thrive The H-E-B Way. In the Data Center Technician role, that means you have a...

HEART FOR PEOPLE... you lead and motivate teams of engineers, collaborate with multiple customers within different lines of business, negotiate solutions, and provide upward communication
HEAD FOR BUSINESS... you consistently demonstrate and uphold the standards security, infrastructure, and process
PASSION FOR RESULTS... you're capable of high-velocity contributions in multiple technical domains

Business Unit's / Department's Mission: Provide technical support services required to maintain HEB's computing infrastructure.

As a Data Center Technician, you will perform various functions within the data center such as cabling hardware, rack / stack installations, testing, and troubleshooting using standard data center processes. Perform power cycles, swap out failed components, physically assist in moving and racking equipment. Supporting deployment of on-site data center physical infrastructure. Understand overall ticket management process, as well as inventory management and shipping/receiving processes. Data Center Technician shall possess an understanding of mechanical, electrical and Fire Life Safety systems used in a data center environment. Data Center Technician shall exhibit the ability to operate and maintain infrastructure such as chillers, switchgear, generators, UPSs, and Fire Life Safety systems utilizing approved procedures.

Objectives include a strong desire and capability to learn, grow, and develop new skills as well as establish strong working relationships with various internal teams and external suppliers and vendors.

What you'll do

• Essential Functions / Process Responsibilities include the following: other duties may be assigned, as necessary.
• Support the existing hardware at the data center.
• Deploy new equipment and upgrade existing equipment.
• Working knowledge of physical IT infrastructure components.
• Work experience in troubleshooting optical connectivity issues as well as using a cable analyzer, smart network tester, and OTDR.
• Installing in-cabinet, uplink, and structured cabling solutions.
• Experience with network architecture design and installation.
• Work requires cross functional collaboration and coordination between teams.
• Rack and cable network devices and systems, utilizing industry standard methodologies to ensure environments are presentable and in good working order.
• Document, label, and inventory all deployed IT hardware.
• Remove, transport, and re-install equipment during physical migrations/moves.
• Interact with vendors and other IT personnel for problem resolution.
• Responds to incidents and service interruptions. Function as “remote hands” for engineers located in other geographic areas.
• Operate and maintain mechanical and electrical, and fire life safety equipment within the data center.
• Troubleshoot of facility and rack-level events within internal SLAs.
• Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements.
• Supervise contractors who perform repairs and or preventive maintenance.
• Respond to off hour emergency calls per on call rotation for any one of the region’s sites.
• Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.

Who You Are

• Education and Experience Preferred
• A minimum of 5 years in a mechanical/electrical position within critical facilities (preference given to data center, hospital, semi-conductor, or power plant experience).
• A related degree or comparable formal training, certification, or industry related work experience.
• Good people skills.
• Good verbal, listening, and written communication skills.
• Ability to logically identify, analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Experience with Change Management Systems, Building Management Systems BMS), Supervisory Control and Data Acquisition (SCADA) and Computerized Maintenance Management Systems (CMMS).
• Physical and Other Requirements
• Function in a fast-paced, retail, office environment.
• Travel by car or plane with overnight stays.
• Work extended hours.
• Responding to support calls, managing incidents within internal change management system, and providing resolution to issues and documenting solutions within change management system.
• 24x7 on-call rotation.
• Manage the shipping/receiving of equipment and assist in maintaining inventory levels.
• Frequent standing, walking, lifting, and working at heights.
• Ability to move equipment up to 50 lbs. (pallet jacks and chassis lifts).
• Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.

What are the Perks?

• A robust Benefits plan with coverage starting Day One
• Dental, vision, life, and other insurance plans; flexible spending accounts; short term / long term disability coverage - Partner Care Team, for any time you have healthcare or coverage questions
• Telehealth offers 24/7 access to board-certified doctors by phone
• Partner Guidance allows free counselor visits
• Funeral leave, jury duty, and military pay (subject to applicable law)
• Maternal / paternal leave for new parents, including adoptions
• 10% off H-E-B brand products in-store and online
• Eligibility to participate in 401(k)
• Opportunity to become a “Partner-Owner” after 12 months

Who We Are
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion
We hire talented people (109,000+ Partners), and give them autonomy to be creative in how they impact the business
We’re a Partner-driven company with a Bold Promise – Because People Matter
We embrace Diversity and Inclusion as core values, and support them with thriving company-wide programs
We’re a truly original Texas-based company that created the Spirit of Giving to help Texas communities every day
Once eligible, our Partners become Owners in the company. “Partner-owned” means our most important resources— People—drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company

Hiring in San Antonio!

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