Product and Training Documentation Writer

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 120-person team based in 16+ states and 23+ countries.

🏅In 2023, Donorbox achieved the Leader status in Nonprofit and was recognized for Best Functionality & Features in Fundraising by GetApp. We're proud of what we do, and our product reflects it!

The Role

Donorbox is seeking a skilled Product and Training Documentation Writer to play a key role in documenting our ever-evolving product and developing effective training materials for both our team and customers. The ideal candidate is curious, enthusiastic, and excels at translating complex concepts into user-friendly content. This role will involve creating materials for onboarding, training, and product documentation.

Responsibilities

• Take ownership of the internal Donorbox Product Handbook, ensuring it is comprehensive and up-to-date
• Collaborate with our Product Managers to gain a deep understanding of our product features
• Thoroughly test Donorbox product features using our staging environments to ensure accurate documentation
• Document all aspects of the Donorbox product in an organized and professional way
• Create engaging training materials for customers and internal teams
• Keep the Donorbox Knowledge Base current and informative
• Lead live training sessions via video calls for team members

Qualifications & Experience

• 2-5+ years of proven experience in product documentation, technical writing, or blogging
• Strong command of English, including excellent spelling and grammar
• Excellent verbal and written communication skills
• Excellent presentation skills for delivering training via video
• Strong analytical and problem-solving skills, with a data-driven approach
• Skilled at simplifying complex ideas into clear, concise, and engaging educational content
• Meticulous attention to detail in documenting information accurately
• Ability to quickly learn and document new technologies
• Good understanding of User Experience (UX)
• Experience in the tech industry is preferred

You are:

• Self-motivated, proactive, and results-oriented
• Comfortable working independently and collaboratively in cross-functional teams
• Capable of delivering high quality, edited content efficiently

Details

• Fully remote based in South Africa, United Kingdom, or United States
• Salary for US-based candidates: $65k - $70k USD

Benefits & Perks

• Fully remote work from the comfort of your home
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays, and 2 paid volunteer days
• Reimbursement package for home office expenses, up to $1.5k
• International Hires: Health insurance premium reimbursements, up to 75% for you and your family
• US Hires: Employer-sponsored health insurance plan through TriNet, including medical, dental, vision, and life
• US Hires: 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
• Eligibility for employee equity plan (stock options)
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 4 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with Talent Acquisition Associate
3. Interview with Hiring Manager
4. Panel/Final Interview

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!